The Technical Architect is both a technical story crafter and an automation engineer, supporting specific customer engagements as well as the broader Field Services team. When working directly with a customer they turn unique requirements into compelling demonstrations of the GitHub platform. They act as a force multiplier for the broader Field Services team by turning industry and technology-specific use cases into compelling, reusable technical demonstrations.
The technical architect is a continuous learner who enjoys staying up to date on the latest technologies and processes aimed at improving the developer experience.
While they will help GitHub build trust with customers by demonstrating GitHub’s dedication to customer success, they will not be directly involved in sales/technical strategy or the selling process itself. Their involvement will be more time-bound and problem specific. They will be hands-off-keyboard but will instead move requirements to resolution via technical examples, demos, proof of concepts and education.
Responsibilities:
- Create and maintain reusable, industry and technology-focused demonstrations of the GitHub platform
- Collaborate with account teams to craft custom demonstrations for key customers
- Work on global technical projects in addition to engaging with key customers, with the view of allowing other members of Field Services to be even more effective in their roles
- Work in close partnership with Regional Account Teams and Leadership
- Work with Product, Engineering and Services to document and communicate customer needs and product feedback
- Share acquired technical knowledge and insight with members of Field Services, Professional Services, Customer Success and Product
- Work on global technical projects in addition to engaging with key customers, with the view of allowing other members of Field Services to be even more effective in their roles
Minimum Qualifications:
- Broad technical understanding of SDLC, software development, security, automation and infrastructure, with 2+ years of hands-on technical implementation experience building and maintaining SDLC automations
- Creative problem-solving skills in response to complex technical questions
- Dedication to delivering a great customer experience
- Creative problem-solving skills in response to complex technical questions
- Excellent verbal and written communication skills
- Collaborative and team-oriented mindset for accomplishing goals
Preferred Qualifications:
- Experience implementing technical solutions within highly-regulated industries
- Experience working with GitHub Actions and GitHub’s APIs and SDKs,
- Comfortable working in a fast-paced and dynamic environment
- Flexible schedule and ability to work across different time zones
- Willingness to go the extra mile to improve the customer experience
- Self-directed and resourceful with a growth mindset
Who We Are:
GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.
Leadership Principles:
Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness
Why You Should Join:
At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote
We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.
#LI-POST
