Support » Plugin: BuddyPress Group Email Subscription » Digests not being sent

  • Resolved Lars Henriksen

    (@adjunkten)


    Hello

    Email digest mails are not going out from my site since recently. I see mails in the queue (?sum=1).

    Registration and password mails are OK.

    How can I troubleshoot the issue?

    I have updated all plugins.

    Thanks,

    Lars Henriksen

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Boone Gorges

    (@boonebgorges)

    Thread Starter Lars Henriksen

    (@adjunkten)

    Hi Boone, thanks for the answer

    I checked with my hosting, and they haven’t changed anything since april 9th, which was the last time a digest mail went out, and they could not see anything in the server logs.

    How can I check if ‘cron system’ is disabled?

    Plugin Author Boone Gorges

    (@boonebgorges)

    Regarding the cron system, you could try scheduling a post or a page to be published in the future (could be just a few minutes), then revisit your site after the scheduled date to ensure that WP publishes it. If so, then your cron system works in general.

    The following item is a frequent source of problems:

    > Background processes depend on the server’s ability to ping itself, via a self-request to {server}/wp-admin/admin-ajax.php. Is your server configured to prevent these types of request? Check your access logs for potential issues.

    If you can read your server access logs, look for failed attempts to admin-ajax.php.

    Have you enabled BPGES_DEBUG, as suggested in the documentation? If so, what’s in your bpges-debug.log file?

    Thread Starter Lars Henriksen

    (@adjunkten)

    Thanks for helping.

    I added define( 'BPGES_DEBUG', true ); to wp.config.php, but I don’t see any log file in uploads. Maybe that is because nothing is to be logged yet?
    I checked with WP Engine, and they haven’t disabled cron or ‘self-pinging’. No failed attempts for admin-ajax.php.

    Maybe it is a plugin conflict. Will investigate that when I get some time.

    Lars

    Thread Starter Lars Henriksen

    (@adjunkten)

    The problem seems to be solved now.
    I am not sure what helped, but the digests are being sent again.
    I do see a logfile under ‘uploads’, and it shows no errors.

    Cheers,
    Lars

Viewing 5 replies - 1 through 5 (of 5 total)
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