Support and Services
Expert help when you need it
Whether you’re a startup, small business, or global enterprise, our teams across nine locations and all timezones are here to support you. Get responses fast with free 24×7 email, phone, and chat support—included with every Stripe account. Businesses operating at scale can also choose to get dedicated support management, prioritized responses, and other professional services.
Standard Support
Get the right answers, right away—included for all Stripe customers.
Faster answers when you need them most
Prioritized responses
Skip the queue and get faster responses to every question on email, phone, and chat.
On-demand emergency support
Get help within minutes to business-critical issues from our specialized emergency support team.
Support, in the Dashboard
Talk with support directly from the Dashboard—no need to switch tabs to hunt for relevant data from your Stripe account.
Personalized support that knows your business
Your partner inside Stripe
Work with a dedicated support manager at Stripe, who will have ongoing context about the nuances of your business and advocates within Stripe on your behalf.
Get to the root cause of issues
Partner to make foundational improvements to checkout flows, payout timing, disputes, declines, and more with personalized recommendations from your support manager.
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Some companies just feel faceless. With Stripe, we had peace of mind with multiple ways to reach a person via chat, email, phone, or the emergency line. Our dedicated support manager was completely invested in our success.
Jake Kornreich
Director of Strategy and Finance
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The emergency support team jumped on a payouts issue, kept us informed regularly, and were able to resolve the issue so that our Helpers weren’t impacted. They also worked with us so the issue wouldn’t happen again.
Chad Wittman
Co-Founder & VP of Product
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When we were hit with thousands of dollars in monthly disputes, our support manager suggested changes to our customer experience and advised us on how to build a dispute resolution center. By far the best support we've had.
Alex Goldstein
CEO
Choose a support plan
Find the right level of support to meet the needs of your business.
Standard Support
Included for all Stripe customers
24x7 email, phone, and chat
Mon–Fri 9am–5pm via email
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Global
Included
Premium Support
For fast-growing or complex businesses
24x7 via email, chat, or phone with prioritized responses
Mon–Fri 9am–5pm via email with prioritized responses
Dedicated support hub in your Dashboard
Dedicated support manager who has ongoing context about your business
Get a response within minutes from our emergency support team
Quarterly support review with personalized recommendations
Global
Request access for pricing details
* Supported languages include: French, Italian, German, Spanish, Portuguese, Japanese, and Chinese (simplified)
Additional services
We offer professional services for enterprises operating at scale.
Strategic account management
Optimize market expansion, global authorizations, acceptance rates, and more with your account manager.
Technical account management
Monitor product performance, troubleshoot integration code, and create ad hoc custom solutions with your technical account manager.
Onboarding and deployment
Accelerate your Stripe integration with guidance from a team of technical experts.
Personalized training
Get custom training and education, videos, and content for your teams.