Steve Stern (sterndata) 4:01 pm on February 7, 2022  

Agenda for the Feb. 10 Support Team meeting

The weekly support meeting will be held on Thursday, February 10, 2022, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 5.9

This week’s big topic!

The “master list” topic is https://wordpress.org/support/topic/read-this-first-wordpress-5-9/

The “known issues” post is https://wordpress.org/support/topic/read-this-first-wordpress-5-9/#post-15286500

5.9.1 RCRelease Candidate A beta version of software with the potential to be a final product, which is ready to release unless significant bugs emerge. should have been released by the time of this meeting.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Building the Team

Let’s welcome new contributors. When you notice someone who’s started jumping in and seems to be reply to a lot of new topics, let them know if they’re doing a good job. If they’re not, gently help them. In either case, invite them to visit the slack channel. What else can we do to ensure a good pool of support team members?

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@sterndata) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Steve Stern (sterndata) 2:21 pm on January 26, 2022
Tags: , ,   

Agenda for the January 27 Support Meeting

The weekly support meeting will be held on Thursday, January 26, 2022, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 5.9

This week’s big topic!

The “master list” topic is https://wordpress.org/support/topic/read-this-first-wordpress-5-9/

The “known issues” post is https://wordpress.org/support/topic/read-this-first-wordpress-5-9/#post-15286500

As topics come up that might go on the known list, let’s wordsmith them in #forums and then post. And remember to cross-off those that are solved (when point releases occur).

Feedback for the Training folks: Courtney has asked if we see common topics that should/could be address by the #training team with content on LearnWP.

Similarly, we shoud work on a list to feed back to the #core team for their one-week review of the release.

WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Europe (WCEU)

@josearcos is looking for volunteers from the Support Team for the Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. Support Table. If you’re going to WCEU, why not volunteer?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@sterndata) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Steve Stern (sterndata) 4:34 pm on January 11, 2022  

Agenda for the January 13 Support Meeting

The weekly support meeting will be held on Thursday, January 13, 2022, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 5.9 betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.

This is a stable week. 5.9 continues as a release candidateRelease Candidate A beta version of software with the potential to be a final product, which is ready to release unless significant bugs emerge.

WordPress 5.9 Master List

It’s time to make the donuts!

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@sterndata) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Steve Stern (sterndata) 3:30 pm on January 7, 2022  

Summary: January 6, 2022 Support Meeting

The weekly support meeting was held on Thursday, January 6, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. Read the transcript at your own pace (a Slack account is required)

There was no cake to be had

We just need to adjust our expectations. 🙂 *

Community headlines and updates

As WordPress 5.9 is approaching, it’s time to review the “Master List” post (formerly known as the OMGWTFBBQ post).

In a prior meeting, we discussed eliminating custom titles in the forum user profile. But, it turns out that these are still needed to identify those working on themes, as the theme repository does not yet support the badging that’s currently used for plugins. Proposed: We stop doing custom titles for anyone other than theme support folks.

There was some discussion of TwentyTwentyTwo and how FSE themes will change a lot of what we tell people. For example, “Appearance -> Menus” is gone from the dashboard, and it’s not clear how to do custom CSSCSS CSS is an acronym for cascading style sheets. This is what controls the design or look and feel of a site.. A lot of boilerplate will need adjustment.

There was also some discussion of the warnings when one runs into Akismet driven actions. There’s a trac ticket for this and suggestions are very welcome: https://meta.trac.wordpress.org/ticket/5263

Open floor

Yoast is hosting a Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. on February 4 and is looking for a Support Team member to “sit at the table” in Zoom. See this comment for details.

The meeting ended more or less on time. *While there was no cake, I offer this picture of a cupcake from my first WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more..

Steve Stern (sterndata) 4:04 pm on January 4, 2022  

Agenda for the January 6, 2022 Support Team meeting

The weekly support meeting will be held on Thursday, January 6, 2022, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 5.9 betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.

This is a stable week. RC1 should have been released on Tuesday.

Eliminating Custom Titles

There was discussion about eliminating custom titles. It turns out that these are still needed to identify those working on themes, as the theme repository does not yet support the badging that’s currently used for plugins. Proposed: We stop doing custom titles for anyone other than theme support folks.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@sterndata) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Steve Stern (sterndata) 2:24 pm on December 21, 2021  

No formal meeting for Support on December 23

The weekly support meeting will be held on Thursday, December 23, 2021, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Instead of a regular meeting, we’ll have office hours in case there are any issues to discuss. Otherwise, welcome to the start of a long holiday weekend.

Steve Stern (sterndata) 3:46 pm on December 13, 2021  

Agenda for the December 16 Support Team Meeting

The weekly support meeting will be held on Thursday, December 16, 2021, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 5.9 betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.

WP 5.9 beta 3 will have dropped on the 14th.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@sterndata) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Steve Stern (sterndata) 3:30 pm on December 6, 2021  

Agenda for the December 9 Support Meeting

The weekly support meeting will be held on Thursday, December 9, 2021, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Support team representative

After many years of service, @clorith has stepped aside as the support team representative. We all owe a lot to his stewardship. Well done, sir! The new representative is @sterndata, who begins his tenure with this meeting.

Thursdays at 17:00 UTC still good for everyone?

WordPress 5.9 betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.

WP 5.9 beta 1 has been released and beta 2 will drop on the 7th.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@sterndata) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Marius L. J. 4:38 pm on November 21, 2021
Tags: ,   

Summary for November 18th Support Meeting

The weekly support meeting was held on Thursday, November 18th, 2021, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. Read the transcript in at your own pace (a Slack account is required)

Community headlines and updates

WordPress 5.9-beta1 has been delayed, a new date for the betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process., and consequently a new release schedule, is not yet announced, but will be posted once it is finalized by the coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. team.

Team representative nominations are over, and with only one nominee, we have no need to hold a vote. The nominee is @sterndata, and instead of the vote which would have ensured if there were multiple nominees, we will instead have a ~2 week period in which any concerns can be raised, this can also be done privately to @clorith. If no concerns are raised, or they’re all worked out, the final announcement of the new representative will be done after December 1st, and we will prepare a handover period with some onboarding and similar at that time.

Next weeks meeting (November 25th), will be a very informal office hours, due to major holidays being celebrated in parts of the world, and other social events elsewhere, there are not a lot of regular contributors available at the time, so this feels like a good approach.

Open floor

A note was made that often folks join the channel after an incident, quite often relating to something unfortunate happening on for example the forums, and that the users may not feel very well received.

This is in part by nature of guidelines helping us enforce directives, but we can probably also be better at providing a more welcoming surrounding in such cases.

We, as volunteers in the #forums channel, should avoid “piling on” when someone has concerns. Letting one individual handle the case, of course another person may be asked to chime in, but it should then ideally happen at the original attendees request, to avoid giving users a feeling of being outnumbered and of a lesser voice, or may lead to confusion and frustration.

That’s not to say things do not some times escalate, and we know that not everyone wants to accept the answers that are given. If things escalate, and users do not wish to listen, it becomes an unwelcome environment for other participants on Slack, so please escalate such cases to a Slack admin, and they can deal with it from there.

Vinni – Sommerfuggel i vinterland

#weekly-chat

Marius L. J. 9:29 am on November 18, 2021  

Agenda for the November 18th Support Meeting

The weekly support meeting will be held on Thursday, November 18th, 2021, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Please note the time, as daylight savings has changed the time in many countries, but the support team maintains a fixed UTC meeting time.

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Support team representative nominations are over

In a landslide nomination, one participant ran off with every nomination, after checking in with them, they’ve indicated they are willing to take on the role.

The nominee is @sterndata, to be a good steward of everyones feelings, and since there’s no voting-rounds with only one nominee, we’ll instead just leave a 2 week period, through December 1st, where any concerns may be raised, feel free to message @clorith if that’s the case. If not, we’ll officiate things on December 2nd, and plan the handover period at that time.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@clorith) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.