Net Promoter asks how likely customers are to recommend Sonic. Our 2016 average of 60.7 is 15 times higher than the average ISP rating.
Sonic’s median Net Promoter Score in 2016 was 60.7. What does this mean? Well, it’s all relative to the rest of industry, and the average for Internet Service Providers in 2016 was a paltry 4.0, with some of our competitors even receiving negatives NPS scores. That hasn’t gone to our heads though. We continue to improve our customer care because we want to make sure every Sonic customer is satisfied with their service.
The EFF produces a nearly annual review of the tech companies who protect their users privacy, and stand up against unlawful or unwarranted surveillance by government entities. Sonic has received a perfect 5-star rating in each review. Click below to learn more about the EFF’s “Who Has Your Back” report.
Consumer Reports rated Sonic #1 in the West and #2 in the U.S. because of our speed, affordability, and fantastic customer service.
Reliable service, high performance, reasonable pricing, ethical conduct, accessible and helpful tech support. What else could I want? I have already recommended Sonic to many people and will continue to do so. Keep up the great work!”
– Sonic customer review on Yelp
“Our house is 100 years old and the wiring is challenging. Your installers did an outstanding job and together we came up with a very good solution. It is wonderful to encounter professionals who are allowed to take the time to do a good job. I will enthusiastically recommend Sonic to everyone who asks (as well as those who don't).”
– Sonic customer review on Yelp
“Sonic is more reliable and cheaper than any other internet service provider I've used. And when I wanted to upgrade to fiber, they were able schedule me for same-day service and the technician arrived within 2 hours from when I made the appointment. Service was excellent.”
– Sonic customer review on Net Promoter
“Wow, @sonic customer service is awesome. I spoke to a human within 30 seconds and they helped debug for almost 1 hour to resolution!”
– Sonic customer review on Twitter
“I am a huge fan of @sonic, I have never been surprised by my bill and the customer service is easily the best I've experienced in ISPs”
– Sonic customer review on Twitter
“You are doing a wonderful job and I appreciate the effort that you put into making Sonic the best ISP in the nation.
Sonic Gigabit Fiber is rolling out in my neighborhood right now. I'll not only have gigabit speed, but I'll have the world's greatest ISP standing behind it.”
– Sonic customer review on Yelp
“Your staff is knowledgeable, quick and friendly and your prices are fair in comparison to the competition."
– Sonic customer review on Yelp
“Wow! @sonic gave us an on-site service ETA of 12pm-4pm...and a technician showed up at 11:58am. #AmazingCustomerService THANK YOU!!”
– Sonic customer on Twitter