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Using advanced artificial intelligence, including GPT-3, Algolia Answers understands complex queries, like “how can I reboot my iPhone,” finds the very best answer to the question across your support documents, and then surfaces the answers to the customer from within that document. You’ll reduce customer support costs by ensuring that customers can solve their requests themselves through semantic search.
Answers integrates with your help desk to increase the self-serve rate on customer support requests. Let your customers ask their questions in their own words, and still find their answers, anywhere you have content that can help them: knowledge base articles, forums, blogs, and more.
Answers works on help desks, in chat bots, and in contact forms. Reduce support requests by using your customers’ support subject and Answers to match them to the right content to solve their requests on their own.
Tests show that Algolia Answers improves the quality of search results on 90% of queries when answering natural language questions.
Algolia Answers sits on top of cutting edge AI, and the model has been pre-trained for you, so getting started is easy. All you have to do is enable Algolia Answers with your index and searches, and Algolia does the rest.
