Last Modified: August 12, 2020
This Privacy Policy describes the personal information and certain other information that we obtain through the Mode website (the “Site”) or through our data analysis product available on this Site (the “Service”), as well as how we use such information, the means by which we maintain it, and the choices you have about the information. Please read this Privacy Policy carefully.
Note that by accessing this Site or the Service, you accept the practices and terms set forth in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site or the Service.
When you use our Services, we may collect or receive personal information about you to provide our services and operate our business. The types of personal information that we may collect about you are:
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Service. This information may include:
We implement certain third-party offerings in the Service, enabling such third parties to collect information about you or your online activities across different websites and over time through your use of the Service. This includes enrichment information in support of direct marketing campaigns. Information collected may include, but is not limited to, personal information such as demographic data, social media profiles, and contact information.
We may use the information we collect or receive about you for various purposes.
We use your information to provide you the Service. For example, we use credit card information to complete a transaction and this information may be shared with third party vendors who process and fulfill your purchases. When you submit credit card numbers, the information is processed by our third party vendors.
We use technical information about your visits for diagnostic and statistical purposes and to administer our Service. Your usage information is used to analyze and improve our Site and to provide our customers with a better user experience. We may use your site preferences in aggregate form to help diagnose problems with the Site and Service, and to improve and personalize the Service. For example, we may use cookies to deliver content tailored to your interests.
We may also use the information you provide to communicate with you, provide recommendations, and to promote the Service, unless you inform us that you opt out from receiving such communications.
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
We may disclose personal or other information collected about you through the Service or this Site in any of the following situations:
Security is very important to us. We encourage you to read our security documentation, available here.
To help protect the privacy of data we collect through the Service, we employ measures intended to be consistent with industry best practices for security and encryption in data transmission and storage. However, you should keep in mind that the Site and the Service are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. We process payments securely using an industry-accepted Payment Gateway, and do not store any billing information on our own servers. Please also be aware that despite our best efforts to ensure the security of your data, we cannot guarantee that your information will be 100% secure.
Please recognize that protecting your personal information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, such as using a strong password which is a combination of letters and numbers. If you have reason to believe that the security of your account might have been compromised (for example, your password has been leaked), or if you suspect someone else is using your account, please let us know immediately.
Mode will retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Please be aware that we may also be required to retain your personal information for legal and accounting reasons. In addition, for our records, we may retain original and updated information for reasons such as technical constraints, dispute resolution, fraud prevention, troubleshooting and agreement enforcement, or in other cases where we reasonably believe that we have a legitimate reason to do so.
We believe that privacy is a right for every user, and we therefore provide you with a set of rights that you can exercise.
If you would like to exercise your rights regarding access, deletion, or sale of your information, you may submit a Data Subject Access or Do Not Sell Request here. If you would like to opt-out of tracking, please review our Cookie Policy to adjust your preferences. To exercise any other rights, you can send us your request at the email or postal address provided below in “Contact Us” section. We reserve the right to confirm your identity in order to process your requests. Please note that these rights are not absolute, and in certain cases we may decline your request as permitted or required by law.
This Privacy Policy only addresses the use and disclosure of information collected from you by Mode through this Site or the Service. You should be aware that when you are using the Site or the Service, you may be directed to other websites that are beyond our control or be interfacing with third-party integrated services. We would expect most, if not all, of these third parties will collect information about you when you use their offerings. However, Mode is not responsible for the privacy practices of third parties, regardless whether they are linked or otherwise connected to this Site or the Service. We encourage you to read the posted privacy policy whenever interacting with any third-party website or other offering.
The Service and this Site are not directed to children under 13. If you learn that your minor child has provided us with personal information without your consent, please contact us.
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), below is a summary of the personal information for the preceding 12 months that we collect about “consumers” as defined under the CCPA, the business or commercial purposes for which we collect this personal information (“Why We Collect Personal Information”), where we obtain this personal information (“Sources of Personal Information”), and the categories of third parties with whom we may share consumer personal information (“To Whom May We Disclose Personal Information”). The section references relate to the sections above in this Privacy Policy. We have not sold your personal information in the preceding 12 months.
Personal Information Collected |
Sources of Personal Information |
Why We Collect Personal Information? |
To Whom May We Disclose Personal Information? |
Identifiers such as a name, address, unique personal identifier, email, phone number |
Section 1 |
Section 2 |
Section 3 |
Commercial information such as records of products or services purchased, obtained, or considered as well as records of surveys, promotions and correspondence |
Section 1 |
Section 2 |
Section 3 |
Internet or other electronic network activity information, including browsing history and search history |
Section 1 |
Section 2 |
Section 3 |
Financial information such as your payment card information |
Section 1 |
Section 2 |
Section 3 |
Inferences such as how you interact with our Service |
Section 1 |
Section 2 |
Section 3 |
We are a global business based in the United States, and we may transfer data globally to be processed by us or our service providers in order to provide the Service to you or for such other purposes as set forth in this policy. If you are not a resident of the U.S., you hereby consent and agree that we may collect, process, use, and store your information, as discussed in this policy, outside your resident jurisdiction, including in the U.S. Please be aware that U.S. law and the laws of other countries where we may store and process your information may offer different levels of protection for information than may be available in your country.
If we transfer your information, as discussed in this policy, out of Europe to a country not deemed by the European Commission to provide an adequate level of personal data protection, the transfer will be performed:
You may contact us if you want further information on the specific mechanism used by us when transferring your information out of Europe.
Mode is committed to compliance with the European Union’s General Data Protection Regulation (“GDPR”) as applicable. If you or your organization is required under the GDPR to enter into a data processing agreement (DPA) with Mode, you may review it at https://mode.com/dpa/.
By choosing to use the Site or the Service or otherwise provide information to Mode, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of California. You also agree to abide by any limitation on damages contained in our Terms of Service or another agreement that we have with you. This does not prevent consumers in the European Union from bringing a claim to enforce their consumer rights in relation to this Policy in their local courts.
Mode reserves the right to update or modify this Privacy Policy from time to time, with any such changes to be effective prospectively. Please visit this page periodically so that you will be apprised of any such changes. Your continued use of the Service or the Site after any modification to this Privacy Policy will constitute your acceptance of such modification.
We have appointed a data protection officer (“DPO”) who is responsible for overseeing our privacy practices. If you have any questions or concerns about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact our DPO by:
and we will work with you towards a resolution.
If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, you can also submit your complaint to Privacy Trust, an independent third party, by visiting this page. Finally, EU residents may submit a complaint to the data protection regulator in their jurisdiction. You can find your data protection regulator here.