Client Success
At WineDirect, your success is our number one goal. Our team is here to support you from onboarding to launch and for years to come. Check out our training options, watch training videos on-demand, learn about our Pro and Advanced Support options or get in touch with our team - we're here for you 7 days a week.
Master our platform’s capabilities with in-depth training and documentation.
Online Learning
Level up your skills! Watch our training videos on-demand and learn insider tips that will help you grow your DTC sales.
Custom Training
Have specific questions you want our team to walk through with you? A custom training might be right for your team.
Documentation
Our user guides are some of the most thorough out there—and can answer almost any question you have, at any time.
Looking for more hands-on ecommerce support? We offer that, too.
Pro Support
If you're looking for a little more ecommerce support from WineDirect, you can sign up for Pro support. You'll get VIP treatment and access to exclusive benefits.
Extra-fast responses. However you prefer to contact our ecommerce support team, we've got you covered. With Pro support, we'll get back to you faster than ever so you can get back to selling wine.
Live messaging. Got a burning question that can't wait? With Pro support, message us and our reps will respond in real time.
Advanced Support available. Take our Pro support a step further and get a custom support package specific to your needs. Inquire here.
Ecommerce Support
If you’re an ecommerce client, phone and ticket/email support are included in your package and active the day you launch. Additionally, we have an online help site with videos and step-by-step instructions, as well as a thriving community forum where you can ask questions and gather feedback from other WineDirect clients of all levels.
Email: support@winedirect.com
US & Canada: 800-819-0325
Monday - Friday: 6:30AM - 5:30PM PST
Saturday - Sunday: 8:00AM - 5:00PM PST
Australia: 1800 312 884
Monday - Friday: 8:00AM - 5:00PM ACDT
Need support outside of our office hours? Check out our online help website or our community forum for 24/7/365 assistance.
Fulfillment Support
If you’re a fulfillment client, you’ll get your own dedicated account representative who functions as an extension of your in-house team. WineDirect has an industry-leading, four-hour service-level agreement for all fulfillment inquiries, which means you can expect to hear back from your account representative within that window—though usually we respond in half the time.
Phone: 707-603-4011
Email: csoperations@winedirect.com