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Woman with dementia locked into 10-year home-heating contract — with a $15K lien on her property
Homeowners say they are being blindsided with thousands of dollars’ worth of liens on their properties after signing contracts for heating and air conditioning equipment that are worth a fraction of what they're paying. Government attempts to fix the problem are failing, says an expert.
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
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School custodian refuses to download phone app that monitors location, says it got her fired
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Go Public ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5962347.1616788399!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/jean-francois-beaulieu.jpg)
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'Try not to stop and start' while driving, Honda tells owners stuck with cars not fit for winter
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5956871.1616400302!/httpImage/image.jpg_gen/derivatives/square_220/image.jpg)
Video
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Couples fight for refunds after COVID-19 cancels wedding events
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Go Public ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5944812.1615586077!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_780/joan-davis.jpg)
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Rogers fines 91-year-old woman unable to return equipment due to lockdown
Telecommunications giants Rogers and Bell are being criticized for slapping penalties on customers hit hard by COVID-19. One business ethics expert says that with many customers working from home or in lockdown situations because of the pandemic, companies should be focusing on customer service, not profits.
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5935341.1615210407!/fileImage/httpImage/image.jpeg_gen/derivatives/16x9_780/michelle-sinclair.jpeg)
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Calgary mom accuses courier giant DHL of charging 'hidden fees'
A Calgary mom says international courier DHL needs to be upfront about its “hidden fees.” The fees are often lumped in with duty and tax charges but in fact go entirely to the company. A business ethics lawyer says companies that aren’t transparent run the risk of losing customers.
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Go Public ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5926075.1614185757!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_780/david-rooney.jpg)
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Ontario man battles Bell and contractor after worker uses power tool to clean his car
Bell Canada and its contractors are being blamed for causing property damage and failing to compensate homeowners. The time-consuming battles lead to headaches and frustration for those who now regret allowing the workers on their property. Experts explain why getting compensation is so hard.
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5920556.1613984701!/httpImage/image.jpg_gen/derivatives/square_220/image.jpg)
Video
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Woman loses $340K in wire transfer scam — alleges 4 banks did little to stop it
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Go Public |
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5909237.1612990219!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/td-exterior.jpg)
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Employees' claims of sales pressure spark shareholder lawsuit against TD Bank
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Canada ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5899584.1612380945!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/alicia-micallef.jpg)
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Injured woman secretly videotaped by insurer, then wrongly accused of fraud
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Toronto ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5895731.1612163169!/httpImage/image.jpg_gen/derivatives/square_220/image.jpg)
Video
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Edmonton woman out $320 as e-transfer fraudsters cash in during pandemic
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/erica-johnson.jpg)
Erica Johnson
Go Public ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5879316.1611357063!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/illicit-cannabis-candy-stoner-patch.jpg)
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Copycat pot edibles that look like candy are poisoning kids, doctors say
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -British Columbia ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5872230.1610578956!/httpImage/image.jpg_gen/derivatives/square_220/image.jpg)
Video
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Video captures patient crawling out of hospital after staff dismiss pleas for help
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/erica-johnson.jpg)
Erica Johnson
Go Public ||
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Father-son team allege Tim Hortons took their COVID-safe lid applicator idea
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3629021.1550685646!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/dianne-buckner.jpg)
Dianne Buckner
Business |
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5126700.1607467670!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/gem.jpg)
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Editor's note
Canada -British Columbia |
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5814836.1606256990!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/sheila-levy-bencheton.jpg)
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Families say valued possessions still missing years after bank emptied their safety deposit boxes
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5808759.1605828715!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/justin-smith.jpg)
His bank raided his account to cover a payment made to scammers
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3629021.1550685646!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/dianne-buckner.jpg)
Dianne Buckner
Go Public |
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5798592.1605550191!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/vardan-hovakimyan.jpg)
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Package didn't arrive? Don't get caught between retailers and shipping companies
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.4576296.1599938506!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/stress-child.jpg)
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Calls to Kids Help Phone have surged. Now some counsellors are making a distress call of their own
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3629021.1550685646!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/dianne-buckner.jpg)
Dianne Buckner
Go Public ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5778977.1604322527!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/dawn-gallant-left-and-carla-asselin.jpg)
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This man died in RCMP custody while a report that might have saved his life sat on a desk
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Calgary ||
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Owner of all-electric Nissan Leaf frustrated by difficulty of getting new battery
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3629021.1550685646!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/dianne-buckner.jpg)
Dianne Buckner
Go Public |
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5762042.1602802843!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/carol-anne-and-don-noble.jpg)
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Apple blocks widow from honouring husband's dying wish
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5744911.1601498412!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/giovanna-ippolito.jpg)
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Ontario woman finds needle in her spine 16 years after giving birth
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Health ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5733519.1600744704!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/taylor-fornell.jpg)
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New homeowner 'freaked out' when stranger took control of her security system
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5607171.1591991567!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/franklin-holtforster.jpg)
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CEO asks employees to lie on timecards or risk job losses — violating labour laws
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5589000.1590700313!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/kristina-barybina.jpg)
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TD Bank charges $30,000 mortgage penalty to woman forced to sell home due to pandemic
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5492752.1583868029!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/valerie-hammond.jpg)
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After her toaster oven caught fire, Ontario woman was told by Whirlpool to take it up with a company in China
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.5561912.1588963498!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/rosette-okala.jpg)
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Telco customer sees internet bill more than triple during pandemic — and she's not alone
![](https://web.archive.org./web/20210420115423im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/erica-johnson.jpg)
Erica Johnson
Business ||