Customer Charter

Our mission for 2017-21 is to be more tailored in everything we do in order to increase our relevance and value to members, affiliates and stakeholders.

We aim to:

• provide prompt, courteous, knowledgeable and efficient service to all our current and potential members, affiliates, volunteers and stakeholders
• offer tailored services, information and advice to our members
• strike a balance between quality and value for money

We will:

• be professional and approachable
• treat customers and stakeholders as individuals and try to meet any specific needs
• communicate clearly and effectively
• be transparent in our decision making
• listen and respond to feedback
• put things right quickly if we get something wrong

Our service standards:

• phone calls responded to within 2 working days
• e-mails answered within a reasonable timescale
• goods despatched within 3 working days (subject to availability)
• letters answered within 5 working days of receipt
• certificates issued within 15 working days of receipt of full documentation

The RYA is committed to equality of opportunity

Find books for your course at the RYA Shop

Our handy guide shows the books & DVDs that go with your course!

Choose a course

Please select...

Find books