Together with SmartSurvey, SMS Surveys can help you achieve increased response rates and improved customer engagement.
- Deliver brand consistency by combining SMS with other channels
- Use text messages to reach your audience anywhere, at any time
- Try mobile friendly themes compatible across multiple platforms
- Send SMS invitations in bulk with status tracking and follow-ups
- Easily manage contact lists with open rates, views and opt-outs
Benefits of SMS Surveys
Creating a survey to be delivered by SMS is easy. SmartSurveys SMS Survey tool allows you to Target users on the move and send bulk SMS survey invitations. Your respondents will be taken to a mobile responsive survey, which automatically configures to your respondent’s smartphone or tablet.
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Easy to use
Simply send a link directly to your target audience’s phone to complete the survey.
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Wide Reach
SMS has huge reach, meaning you’ll reach a wider audience than Email alone.
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Convenient
Your users can answer on the go and where it suits them.
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Quick Analysis
All SmartSurvey data is collected in real time and results can be analysed instantly.
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Increase Customer Engagement
Respondents treat SMS with higher priority than email, increasing response rate.
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Immediate
SMS shows quick time to response, making it ideal for time sensitive feedback.
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Personalised Experience
Personalised text messages can be tailored to meet respondents needs.
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Great Value
SMS messaging is cheaper than you think, producing a great return on investment.
How does it work?
Using SMS is Quick and Easy
- Compile your list of contacts and paste directly into the SMS contact list
- Select your survey and choose a “From Name” to create an SMS invitation
- Click send and SmartSurvey will automatically distribute and track your invitation
- Respondents need only click the link inside to launch the survey on their device
- As soon as their response is submitted you’ll be able to view the results live
- For those who don’t respond, you can schedule and send targeted reminders
Discover why companies of all sizes use SmartSurvey
Find out how organisations have used SMS Surveys to achieve their goals:
How IKEA increased response rates and customer satisfaction by using invitations via SMS.
Learn more
G-Cloud supplier, SmartSurvey, provides online survey solutions for the Department for Education.
Learn more
How Parkinson’s UK use SmartSurvey to drive better care, treatments and quality of life.
Learn more
How much does it cost?
SMS is part of our Enterprise Package
Cost depends on how many responses you need, the kind of respondents you need to target, and survey length. Start your quote below for a price tailored to your requirements.
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