Plans & pricing for everyone
Cancel at any time. Student, academic & not-for-profit plans available
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Enterprise
Request pricing
For individuals that need access to advanced tools and integrations.
CONTACT SALESor Try for free
Essentials:
- 1+ users Team Plans
- Unlimited surveys
- Unlimited questions
- Unlimited responses
Top features:
- Everything from Business
- API access
- Two-factor authentication via SMS
- Access to custom contracts/terms
- Access to custom data processing agreements
- Access to custom development
- Access to custom support SLAs
- Bespoke training programme
- Connect your own mail server
- Create your own password policy
- Custom domain branding (surveys.yourdomain.com)
- Custom SMS sender name
- Access to infosec due diligence process
- Access to Salesforce
- Access to Single Sign-On
- White label user interface
* Fair usage limits apply
** SMS credits purchased separately
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Professional
£45 / month
Billed monthly
£30 / month
Billed £360 annually
Great for individuals who want to create professional surveys.
Sign Upor Try for free
Essentials:
- 1 user
- Unlimited surveys
- Unlimited questions
- 1000 responses/moUnlimited responses 1000 responses/mo
Top features:
- Everything from Basic
- Access to managed services
- Create surveys in any language
- Text analysis (word clouds)
- Results in real time
- Multiple tracking links
- Unlimited filter reports
- Pop up surveys (excluding exit intent)
- Standard training
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Basic
Free
No credit card required
Ideal for personal use to build a basic survey. Free forever.
Sign UpEssentials:
- 1 user
- Unlimited surveys
- 15 questions per survey
- 100 responses/mo
Top features:
- No credit card required
- Customer support (phone, email and in-app ticket system)
- GDPR compliant
- Survey templates
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GDPR compliant
GDPR compliant, UK/EU data storage, all data processed in UK/EU.
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Data Security
Data encrypted during transit and at rest, ISO 27001 and Cyber Security Essentials Plus certified.
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Support
Help when you need it, through phone, email and in-dashboard support.
You’re in safe hands
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-
General
- 1+ users Team Plans
- Unlimited surveys
- Unlimited questions
- Unlimited responses
- Accessible & responsive surveys
- Customer support (phone, email and in-app ticket system)
- GDPR Compliant
-
Survey design
- Ready-made survey templates
- Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
- Skip logic, page logic, piping, default answers
- Create surveys in any language
- Custom theme/branding
- File uploads
- File library
- One survey, multiple languages
-
Survey distribution
- Unlimited tracking links
- Survey authentication
- Email tool
- Custom variables
- Offline surveys
- Advanced email triggers
- Access to send via SMS
- Access to custom domain branding
-
Results & analytics
- Results in real-time
- Export to Excel, CSV, PDF or Word
- Advanced filtering
- Text analysis (word cloud)
- Basic cross-tabs
- Advanced cross-tab report
- Schedule reports sent by email
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Security
- Secure Surveys (SSL/HTTPS)
- Two-factor authentication
- Access restriction by IP
- InfoSec documentation/Third party contracts
-
Integrations
- Zapier
- Google Analytics/Tag Manager
- API access
- Webhooks
- Send via API
- Access to Salesforce
-
Other
- Standard training
- Dedicated account manager
- Access to customer success team
- Access to 1:1 training
- Access to custom development
- Access to custom DPAs/contracts/terms
- Access to custom support SLAs
- Access to infosec due diligence process
-
Team management
- Ability to move surveys between users
- Activity log
- Add, reassign and remove users
- Advanced permissions (restrict access to certain surveys)
- Consolidated billing
- Quality control to ensure correct usage
- Share access to projects
- Shared asset library to ensure surveys are always on brand
- Shared question library to ensure your team are asking the right questions
- See all features
-
-
-
General
- 1+ users Team Plans
- Unlimited surveys
- Unlimited questions
- Unlimited responses
- Accessible & responsive surveys
- Customer support (phone, email and in-app ticket system)
- GDPR Compliant
-
Survey design
- Ready-made survey templates
- Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
- Skip logic, page logic, piping, default answers
- Create surveys in any language
- Custom theme/branding
- File uploads
- File library
- One survey, multiple languages
-
Survey distribution
- Unlimited tracking links
- Survey authentication
- Email tool
- Custom variables
- Offline surveys
- Advanced email triggers
- Access to send via SMS
- Access to custom domain branding
-
Results & analytics
- Results in real-time
- Export to Excel, CSV, PDF or Word
- Advanced filtering
- Text analysis (word cloud)
- Basic cross-tabs
- Advanced cross-tab report
- Schedule reports sent by email
-
Security
- Secure Surveys (SSL/HTTPS)
- Two-factor authentication
- Access restriction by IP
- InfoSec documentation/Third party contracts
-
Integrations
- Zapier
- Google Analytics/Tag Manager
- API access
- Webhooks
- Send via API
- Access to Salesforce
-
Other
- Standard training
- Dedicated account manager
- Access to customer success team
- Access to 1:1 training
- Access to custom development
- Access to custom DPAs/contracts/terms
- Access to custom support SLAs
- Access to infosec due diligence process
-
Team management
- Ability to move surveys between users
- Activity log
- Add, reassign and remove users
- Advanced permissions (restrict access to certain surveys)
- Consolidated billing
- Quality control to ensure correct usage
- Share access to projects
- Shared asset library to ensure surveys are always on brand
- Shared question library to ensure your team are asking the right questions
- See all features
-
-
-
General
- 1 user
- Unlimited surveys
- Unlimited questions
- 1000 responses/mo Unlimited responses 1000 responses/mo
- Accessible & responsive surveys
- Customer support (phone, email and in-app ticket system)
- GDPR Compliant
-
Survey design
- Ready-made survey templates
- Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
- Skip logic, page logic, piping, default answers
- Create surveys in any language
- Custom theme/branding
- File uploads
- File library
- One survey, multiple languages
-
Survey distribution
- Unlimited tracking links
- Survey authentication
- Email tool
- Custom variables
- Offline surveys
- Advanced email triggers
- Access to send via SMS
- Access to custom domain branding
-
Results & analytics
- Results in real-time
- Export to Excel, CSV, PDF or Word
- Advanced filtering
- Text analysis (word cloud)
- Basic cross-tabs
- Advanced cross-tab report
- Schedule reports sent by email
-
Security
- Secure Surveys (SSL/HTTPS)
- Two-factor authentication
- Access restriction by IP
- InfoSec documentation/Third party contracts
-
Integrations
- Zapier
- Google Analytics/Tag Manager
- API access
- Webhooks
- Send via API
- Access to Salesforce
-
Other
- Standard training
- Dedicated account manager
- Access to customer success team
- Access to 1:1 training
- Access to custom development
- Access to custom DPAs/contracts/terms
- Access to custom support SLAs
- Access to infosec due diligence process
-
Team management
- Ability to move surveys between users
- Activity log
- Add, reassign and remove users
- Advanced permissions (restrict access to certain surveys)
- Consolidated billing
- Quality control to ensure correct usage
- Share access to projects
- Shared asset library to ensure surveys are always on brand
- Shared question library to ensure your team are asking the right questions
- See all features
-
-
-
General
- 1 user
- Unlimited surveys
- 15 questions per survey
- 100 responses/mo
- Accessible & responsive surveys
- Customer support (phone, email and in-app ticket system)
- GDPR Compliant
-
Survey design
- Ready-made survey templates
- Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
- Skip logic, page logic, piping, default answers
- Create surveys in any language
- Custom theme/branding
- File uploads
- File library
- One survey, multiple languages
-
Survey distribution
- Unlimited tracking links
- Survey authentication
- Email tool
- Custom variables
- Offline surveys
- Advanced email triggers
- Access to send via SMS
- Access to custom domain branding
-
Results & analytics
- Results in real-time
- Export to Excel, CSV, PDF or Word
- Advanced filtering
- Text analysis (word cloud)
- Basic cross-tabs
- Advanced cross-tab report
- Schedule reports sent by email
-
Security
- Secure Surveys (SSL/HTTPS)
- Two-factor authentication
- Access restriction by IP
- InfoSec documentation/Third party contracts
-
Integrations
- Zapier
- Google Analytics/Tag Manager
- API access
- Webhooks
- Send via API
- Access to Salesforce
-
Other
- Standard training
- Dedicated account manager
- Access to customer success team
- Access to 1:1 training
- Access to custom development
- Access to custom DPAs/contracts/terms
- Access to custom support SLAs
- Access to infosec due diligence process
-
Team management
- Ability to move surveys between users
- Activity log
- Add, reassign and remove users
- Advanced permissions (restrict access to certain surveys)
- Consolidated billing
- Quality control to ensure correct usage
- Share access to projects
- Shared asset library to ensure surveys are always on brand
- Shared question library to ensure your team are asking the right questions
- See all features
-
Frequently Asked Questions
Can I trial SmartSurvey before subscribing?
Yes, we offer a 14-day free trial for each of our accounts, allowing you access to all the features within that plan. Take advantage of our free trial to see whether our survey software provides you with the solutions you need. Please note, as trials are intended for testing and experimentation purposes, you will be limited to a maximum of 10 participants per contact list and 20 responses during the 14-day period. To register for a trial account, simply click on the Try for Free link at the bottom of each plan located above, if you require an Enterprise trial then please get in touch.
Can I cancel at any time?
If you pay by invoice you need to provide 31 days notice, otherwise you can cancel at any time straight from your account page. We allow our account users to upgrade and downgrade at any time, there is no minimum contract. There is no need to contact us to downgrade your account as long as you cancel the day before your monthly payment is due. Your surveys, and data you have collected, will stay with your account when you downgrade to be accessed at a later time or until you delete your account.
What payment options are available?
We accept most major credit and debit cards for monthly and annual payments. We also accept Purchase Orders and payments via invoice, but only on annual business plans and above. Receive a discount by paying for a year in advance.
Is my data secure and private?
All the data you collect is stored and backed up on our UK/EU-based servers. Data collected is owned by ‘you’ the user and will not be accessed or shared without your permission. This is a fundamental principle behind our philosophy of ensuring your data is safe and secure. SmartSurvey is ISO27001 certified and registered under the Data Protection Act.
Do you offer discounts for students and charities?
Yes, discounts are available with our Student and Not-for-Profit plan. Student accounts, perfect for academic research, are discounted by 50% per month and we offer great discounts for charities - go to our Account Request page to see if your not-for-profit organisation qualify for a discount.
I have more questions. Where can I find answers?
Get in touch, we are here to help! If you would like further information about the right plan for you, our friendly customer support team are ready to give you instant, expert advice. Simply visit our Contact Page or call us on 0800 0937 822.
Are your plan prices inclusive of VAT?
Our paid plan prices are displayed exclusive of VAT.
All prices are subject to VAT.
SmartSurvey student, academic & not-for-profit plans
Student Plans
Our exclusive student plans are fully loaded with all of the benefits of pro and business plans, and at a 50% discount.
Not-for-profit Plan
We understand the financial constraints of not-for-profit organisations and charities, so offer great discounts without compromise on the quality of service.
Find out moreNeed help selecting the right plan?
For more information then please get in touch,
or you can call us on 0800 0937 822.
UK-based with safe and secure data storage
100% personal, one-to-one online service
Trusted by leading brands worldwide
GDPR compliant with data collection