Safe Care at El Camino Health

How We Protect Your Health

We’ve added additional precautions to our already existing safety protocols beyond required and recommended guidelines to protect our patients during this time.

Testing of Staff

Staff and doctors performing any type of care receive symptom screenings and temperature checks daily. All staff and doctors taking part in surgeries or procedures will be tested for COVID-19.

Mandatory Masking

Wearing a mask is required of our doctors, staff and visitors in all areas of El Camino Health. We also maintain a full supply of personal protective equipment (PPE).

Social Distancing

Patient rooms, waiting rooms and other common areas at all El Camino Health facilities are arranged and marked to ensure social distancing. Our emergency rooms have separate entrances and designated areas for respiratory and non-respiratory patients. Every patient admitted to the hospital receives a private room. Patients with an infectious disease are cared for in isolation rooms.

COVID-19 Testing

Patients at our primary, specialty and urgent care clinics and our outpatient departments will undergo a symptoms screening and temperature check upon entry into the facility. Prior to a procedure, giving birth in our hospital, or an inpatient stay with our Scrivner Center for Mental Health & Addiction Services program, patients will be tested for COVID-19.

Restricted Visitor Policy

All visitors entering El Camino Health facilities will undergo a symptom screening and temperature check, and will be required to wear a mask. Hospital visiting hours and the number of visitors are restricted. Please see our Visitor Information page for the most current guidelines.

Sanitization

El Camino Health facilities stringently follow cleaning protocols that provide a daily defense for infection control. Waiting rooms and high-traffic areas are sanitized daily with increased disinfecting for frequently touched surfaces throughout the day. Exam rooms at our primary care, specialty care and urgent care clinics are thoroughly disinfected before and after every patient use. Hospital patient rooms receive a multi-step cleaning process and robotic UV disinfection. All transport equipment and high-contact surfaces are thoroughly and frequently disinfected.

For Patients Coming In for Surgery or a Procedure

You’ll have a COVID-19 test within 72 hours before your surgery or procedure. An El Camino Health staff member will contact you to schedule your test.

There are currently drive-up testing sites at both the Mountain View and Los Gatos campuses, and your appointment will be on the same campus as your procedure.

Results

If your test results are positive (even if you don’t have symptoms), we’ll cancel and reschedule your procedure if it can be delayed. We’ll give you as much notice as possible, but often test results aren’t returned until the day of surgery.

Cost

The COVID-19 test cost is $280, and health plans are required to cover patient co-pays. If you have insurance, you won’t be charged for the test. However, please note that payer policies/regulations concerning COVID-19 related billing matters are changing frequently, and if there’s any change to the current plan, we will let you know.

Test Location

You can get a test outside of El Camino Health if it is completed within 72 hours of your scheduled surgery and results are returned to us within 48 hours before your procedure.  Please let the scheduler know so it can be determined if the results can be used.

Mountain View campus

650-962-4547

Los Gatos campus

408-866-4027