CIOs Role in Digitalization, Innovation & Change Management

CIOs and IT leaders must become digital strategy agents for their organizations

CEOs turn to the CIO to accelerate digital business transformation

To successfully lead new digital initiatives, CIOs must work with other leaders, and inspire, empower and engage them to build an enduring collaboration.

Download this research to learn the five roles that have a crucial impact on digital transformation and how you can structure digital conversations so they lead a lasting partnership for business growth.

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    Gartner helped guide us around our strategic planning, our future planning, enhancing our governance models to ensure we’re firstly client-focused but also outcome-focused and contemporary, moving away from the traditional ICT governance model.

    Michael Draheim

    Chief Information Officer, Metro South Health

    How we address the top CIO challenges

    With technology becoming a major enabler for businesses, the role of the CIO is evolving from technology expert to business strategist. With increasing expectations, CIOs today are facing unprecedented challenges to improve business outcomes, transform business models, modernize technology and enhance customer experience. Our insights, advice and tools helps CIOs find solutions to their most pressing challenges and help learn about the latest developments that matter to a CIO the most.

    2021 CIO Agenda: Seize This Opportunity for Digital Business Acceleration

    Discover the 4 key activities that distinguish top organizations from typical and trailing counterparts when it comes to digital business acceleration and long-term agility.

    The IT Roadmap for Digital Business Transformation

    The Gartner IT Roadmap for Digital Transformation is based on unbiased research and interactions with thousands of organizations across all industries and sectors. CIOs and IT leaders can avoid common pitfalls and lead smart, effective digital transformations by following these best practices.

    Three Actions for CIOs to Transform Their Digital Organizations

    CEOs are increasingly turning to digital investments to drive growth. These initiatives must improve product/service competitiveness or create new market opportunities. CIOs can lead or help transform their firms to exploit technology innovation and become more digitally product-centric.

    Transformation Requires Collaboration

    Changing the culture to be more collaborative requires specifying what that means, getting started through conversation and action, and measuring change.

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    CIO role questions Gartner can help answer

    • Digital ideation and delivery: Identify, test and scale the most promising digital business ideas within business budget. 
    • Digital foundation building: Manage cross-cutting platforms and integration.
    • Traditional IT management: Manage legacy infrastructure, security and core enterprise. 
    • General business management: Work with business leaders to shape the organization’s approach to digital business transformation and build the digital dexterity of leaders.

    With the rapid rate of digital transformation changing the face of enterprises globally, the role of the CIO is also transforming. Insular IT management is a thing of the past, with CIOs now a linchpin in the C-suite, educating and guiding business leaders on ownership of critical digital responsibilities to help accelerate digital business progress. 

    Moving into the future, CIOs will have to cement that critical inclusion in business leadership as management develops more advanced digital dexterity. 

    Taking a more holistic view of business strategy and transformation instead of just IT, CIOs will need to shift their focus to building the digital competencies of general managers and overseeing implementation and growth of digital strategy.

    In 2019, 82% of businesses surveyed had a digital transformation plan in place. Having embraced the importance of technology in the changing face of business, organizations are now developing leaders with their own IT and digital talent to progress with business initiatives, unreliant on IT teams for delivery or implementation. While this is welcomed news for business growth, the traditional role of IT management or CIOs has rapidly changed. 

    To maintain their hard-fought influence in the C-suite, CIOs will need to redefine their teams and approaches to business integration. All of IT will need to shift focus to educating business partners on emerging technologies, coaching business partners on iterative development methodologies and helping business partners understand integration requirements to remain relevant to an organization’s growth strategy.

    As the digital dexterity of the workforce grows, CIOs need to ensure they’re delivering more than just IT advice to an organization.

     

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