Gartner Digital Workplace Conferences

Create a digital workplace transformation strategy

The pandemic has accelerated many workforce trends, such as the need for remote work proficiencies, and the replacement of analog and paper processes with digital equivalents. Most organizations have discovered a new-found respect for IT during the pandemic due to its ability to preserve workforce continuity amid a rapid shift to mandatory work at home to achieve and maintain digital resiliency.

Organizations recognize the need to improve the digital resiliency of the workforce during and after the pandemic has drastically accelerated trends in digital workplace technology. IT leaders are scaling up their digital workplace technology stacks to ensure the long-term resiliency of their business.

Join us to learn how to create a workplace built for collaboration to respond today and thrive tomorrow.

Gartner Digital Workplace Summit
26 – 27 April 2021  |  Americas | Virtual
14 – 15 June 2021  | EMEA | Virtual

Three Emerging Ways to Drive Workforce Digital Dexterity

The duty of a digital workplace leader is to identify and implement technologies and disciplines that promote workforce engagement and digital dexterity. This research outlines three IT approaches application leaders can take to move beyond typical digital workplace programs.

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Gartner Digital Workplace Summit

Enable your workforce to support your digital workplace ambition.
What’s covered

Discover what matters most now and how to prepare for what’s ahead.

  • Collaboration tools and platforms
  • User experience design
  • Digital workplace strategy
  • AI and future of work
  • Modern remote access
  • Workplace analytics
Who should attend

Explore how we help you address your top challenges:

Digital workplace leaders
Create and execute an effective digital workplace strategy while driving digital transformation.

Architects
Support new ways of working after a business transformation.

IT leadership
Understand the impact of new technology on workplace strategy.

Application leaders
Provide an integrated employee experience to make business applications easier and more effective to use.

I find the topics relevant, inspirational and valuable — something I can take back to leadership and effectuate.

Eric Marks

Deputy CIO, National Labor Relations Board

Gartner digital workplace conferences give you the unbiased advice to create a digital workplace transformation strategy

Our team of Gartner experts conducts thousands of interactions every year with digital workplace leaders like you. They use this knowledge to help you address your biggest challenges in areas such as future of work, workplace technologies, collaboration tools, platforms and more. Take a deep dive into the technologies and best practices that will help you build an effective digital workplace strategy.

Join us virtually at Gartner Digital Workplace Summit 2021, where digital workplace leaders like you benefit from unparalleled, unbiased guidance on topics such as collaboration tools, user experience design, modern remote access and more. The conference agenda is designed to equip you to identify the optimal strategic direction, answer pivotal questions and guide decisions that need to be made in the next months to drive your organization’s future success.

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Take a look inside Gartner virtual conferences

Explore the latest in business and technology with the interactive benefits of virtual. Get actionable insight, connect with peers, find inspiration and discover game-changing tech to lead your organization. Gain an immersive virtual experience with the greatest minds in IT and business.

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Three digital workplace trends

In 2019, Gartner predicted that by 2023, fewer than one-third of digital workers would select the corporate office as their preferred place to work. Now, surveys show that 48% of employees will participate in remote work some or all the time post-COVID-19.

The reality is that organizations will not return to pre-COVID ways of working. But what the future of work and digital workplace looks like depends on the digital technology foundation established by the CIO. Three key interconnected areas require CIO focus. 

Hyperautomation is the idea that any processes that can be automated should be automated. In turn, managers will be able to focus more on strategy setting, which requires creative thinking, and advanced team management, which requires social skills. COVID-19 has accelerated the notion of using algorithms or “robobosses” to automate other management activities, including task assignment or collecting feedback.

Gartner predicts that 69% of what a manager currently does will be fully automated by 2024. Ride-sharing platforms like Uber, Grab and DiDi already allocate tasks to drivers and collect customer ratings to measure performance, automatically determining rewards or sanctions if required. Unilever saved more than 100,000 hours of interviewing time and roughly $1 million in recruitment costs by using AI to hire entry-level employees. The AI analyzes responses to preset interview questions using keywords and body language. 

Despite the availability of newer systems, employees often still use comfortable old technologies. They know how to create documents using an office suite of tools and store them on their local drive. New systems cause them stress, so they often end up using old tools to solve new problems.

Part of the challenge is that continuous technology change leaves workers no time to learn new systems. AI can help to bridge the digital dexterity gap with just-in-time learning on the job and the digital employee experience. In 2015, Hitachi introduced AI in its warehouse operations to guide workers and aid continuous personal improvement, a concept known as “kaizen” in Japan.

Circumstances have made remote work a basic requirement for almost all organizations, whether or not they planned to embrace it. In the future of work, CIOs will need to consider how digital technology can sustain a distributed workforce model that reaches beyond the restrictions of a traditional office environment and may be dispersed across geographies.

Instead of taking weeks or months to find the right skills, organizations will need the ability to dynamically assemble teams at short notice, matching tasks with the required knowledge, experience, skills and competencies. Samsung, for example, piloted the use of online freelancing platforms to assemble project teams in as little as two days. “An on-demand workforce will become the norm,” said Tay. “Leaders must be prepared to change hard-wired processes to derive maximum value.”

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