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Now included with membership, you can enjoy the Audible Plus Catalog including thousands of audiobooks, originals, and podcasts-no credits needed.
You can compare our new member plans here.
Note: Not all plans are available through third parties (e.g., Apple subscriptions) at this time.
With
Audible Plus you can stream or download the Audible Plus Catalog–a growing selection of exclusive podcasts, audiobooks, Audible Originals that are made to be heard and much more. All included with membership.
With
Audible Premium Plus, every month, one credit gets you any title to keep forever. There’s also the Audible Plus Catalog with a growing selection of exclusive podcasts and audiobooks. It’s included and there’s lots to choose from. Take your pick…or have it all.
Note: Not all plans are available through third parties (e.g., Apple subscriptions) at this time.
You can switch plans at any time. Read our FAQ for detailed steps on switching on your own, or contact us through one of the options below and we can help you find the right plan for your listening needs.
Audible members can also cancel their membership anytime!
Just click the button below and follow the steps on the site to complete the process.
Keep an eye out for the email confirmation once you’re done.
Note: If you prefer to put your membership on hold (once every 12 months for up to 3 months) instead of cancelling, contact customer care below.
Visit our FAQ for more information.
With Audible Premium Plus, you’ll get a credit a month good for any title in our entire premium selection, regardless of price—yours to keep.
Learn more about Credits in our FAQ.
Note: All members get to enjoy access to the Plus Catalog, including thousands of audiobooks, originals, and podcasts—no credits needed.
To redeem a gift membership, click or tap on the
Redeem your gift button from the email you received and follow the on-screen instructions.
If you have a promo code, visit https://audible.com/ep/redeemgift and enter your promo code in the space provided.
For more information about Gifts, including how to purchase Gifts, please visit our FAQ.
The credit card that is used with your Audible membership is the default credit card that you have on file with Amazon.com. Since Audible is an Amazon company, your billing and account information between the two sites is linked.
For more information about Billing, please visit our FAQ.
For a question about a charge, please read this FAQ.
You can reset your password online in a few easy steps. Click the button below to reset your password.
If you are still having issues signing in after resetting your existing password, please visit our FAQ for more information.
We also have guidance on how to reset your password if you’ve forgotten your password.
You can check the status of your charges and refunds by visiting the:
- Purchase history page to check the status of an order
- Membership history page to check the status of membership charges
- Refund history page to check your refund status
For more information about the status of charges or refunds, visit our FAQ.
If you are having trouble logging into your Audible account, please contact us using one of the phone numbers below and we will be glad to assist you.
1-(888)-283-5051 (Toll-free)
1-(206)-577-1377 (International)
1-(206)-577-1377 (International)
To request your Audible data, please click here. If you sign into Audible with a username, please contact us directly using one of the options below.
The most common solution for playback issues is re-downloading your audiobook. To re-download your audiobook:
- Swipe left on the title you're having playback issues with
- Tap Remove from device
- Tap Titles then All Titles
- Tap your title to begin downloading it again
Tip: Download your audiobook fully before retesting your playback issue.
To get the quickest support for this topic, click on the recommended contact method below.
A common solution to playback issues is to remove the Standard Quality title from the device and re-download it in High Quality by following these steps:
- Perform a long tap on the title to reveal the Remove from Device option
- Tap the Remove from Device button
- Select the Menu key
- Tap on Settings > Data & Storage
- Select High Quality
- Select the Menu key
- Tap on Library to go back to My Library.
- Re-download your title.
Tip: When attempting these steps it is recommended that you first update your Audible app to the latest version in the Google Play Store.
To get the quickest support for this topic, click on the recommended contact method below.
There could be a few reasons why your audiobook isn’t playing through the Cloud Player. Try one or all of these possible solutions to start listening again:
- Reset your internet connection
- Clear your browser cache and cookies
- Make sure Adobe Flash Player is installed
If you need more information on how to do any of the above steps, select your browser below.
To get the quickest support for this topic, click on the recommended contact method below.
Trouble with playback can often be resolved by deleting and re-downloading the title.
For Alexa, voice commands can be found here. If you need help, you can always say, "Alexa, call Audible."
For more information on which devices you can use to listen to titles in the Audible Plus Catalog, read our FAQ.
If you still need help, please visit our Help Center or contact us below.
There could be several reasons that your title is not appearing in your library. Please read our FAQ for some troubleshooting options.
Note: If you receive a message that a title is no longer included in your membership, it means that title was removed from the Audible Plus catalog.
There are several reasons you could be having issues with audio quality. Please read our FAQ for more information.
You can find great recommendations on the home page of the Audible app and Audible.com.
For more details on purchasing in iOS, read our FAQ.
If you're interested in learning more about how to follow podcasts, read more here.
If you're still having trouble purchasing or choosing your next listen, please contact us below.
The charge you see on your statement is from Audible, an Amazon company. Audible is a subscription-based, digital-books entertainment service that sells books, original audio shows, and more. If you did not make a purchase with Audible, enroll in a free-trial offer, or purchase a Kindle eBook audio add-on and would like to speak to Customer Service, choose a contact method below.
- For adbl.co/bill related inquiries, choose one of the contact buttons below.
- For adbl.co/pyment related inquiries, contact Audible UK.
- For adbl.co/pay related inquiries, contact Audible AU.
- For audible.de/rg related inquiries, contact Audible DE.
- For audible.fr/py related inquiries, contact Audible FR.
- For audible.it/rc related inquiries, contact Audible IT.
- For Audible, Canada related inquiries, contact Audible CA.
As a membership benefit, you can exchange or return your book if you are unsatisfied for any reason as long as it’s within 365 days of the original purchase.
You can check also the status of your Audible charges and refunds by visiting the:
• Purchase history page to check the status of an order
• Membership history page to check the status of membership charges
• Refund history page to check your refund status
Note: For more information on exchanging your audiobook, visit our FAQ. For membership fee refunds, please proceed by contacting Customer Service.
You can check the status of your charges and refunds by visiting the:
• Purchase history page to check the status of an order
• Membership history page to check the status of membership charges
• Refund history page to check your refund status
For more information about the status of charges or refunds, visit our FAQ.
You can redeem a promo code at any time by visiting our promo redemption page.
If you are trying to redeem a gift membership or gifted book, you can only do so by visiting our Gift Center page.
For more information about Gifts, please visit our FAQ.
If you’re having issues redeeming a promo code, it may not have worked for one of the following reasons:
- The promo code was not entered on the redemption page.
- The promo code was entered incorrectly.
- Your promotional code expired.
- You are ineligible for the offer.
- It has already been redeemed.
You can purchase an Audible gift membership plan for 1, 3, 6, or 12 months. Head to the Gift Center now to purchase one today or read our FAQ for more information.
We are always looking to improve your experience. Have a great idea? Share it with us by using the button below.
Audible for Business has a help page that answers common questions for organizations or teams using the Audible for Business product.
If you have any other questions about Audible for Business, please email us below.
Disponible: 9am-9pm ET
Llama gratis: (888) 283-0332
Internacional: (206) 922-0156
Llama gratis: (888) 283-0332
Internacional: (206) 922-0156
Correo electrónico: servicioalcliente@audible.com
Nota: El texto dentro de la ventana de chat está en inglés, pero la asistencia estará en español. Para iniciar un “Chat", ingresa tu pregunta en el cuadro de texto y haz clic en el botón naranja "Start Chat".
You can visit our Help Center for answers to many common questions, or contact us using one of the channels below.
