A strong customer service strategy is vital to the satisfaction and loyalty of a company’s customer base. As customer expectations change, driven by digitalization and the emergence of new resolution channels, service leaders must maintain a high-quality customer experience while also managing down the cost of service operations. Download our latest customer service digest for the the latest insights.
When making the leap to a new position, almost half of executives — customer service leaders included — tumble and underperform. Gartner has analyzed thousands of leadership transitions and uncovered various insights you can leverage to establish yourself as an effective enterprise leader during your transition and beyond.
