Many leading supply chains are using digital connections with customers and consumers to better understand their use of products, predict future demand and more quickly respond to issues, even before they appear. The Gartner CX maturity model is one of the key tools supply chain leaders can use initially to measure the health and direction of the organization’s supply chain CX initiatives and subsequently to manage them on an ongoing basis.
Business leaders are recognizing the competitive advantage of superior CX and the value in not only what a company delivers for its customers, but how it delivers products and services. Establish yourself as an effective enterprise leader during your transition and beyond with the help of Gartner’s insights. Â