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  1. Jun 9

    A2: the people on the front lines in service have to have empathetic concern about their customers. This also requires self awareness of how you are impacting the customers.

    1 reply . 1 retweet 3 likes
  2. 5 minutes ago

    Why human contact is still key in customer service

  3. 12 minutes ago

    By empowering the customer to select his or her preferred method of interaction, omnichannel architectures put customers in the driver's seat.

  4. Jun 5

    7 Expert Tips for Managing Customer Service During Coronavirus (Covid-19) Crisis

    4 retweets 7 likes
  5. 9 hours ago

    Your daily conversation report is ready for for Jun 12th

  6. 1 hour ago

    Do you know the difference between customer service and customer experience? via

    1 like
  7. 4 hours ago

    agents do need special writing skills: - Write in the company’s - Explain why the discussion should move to a private channel - Use emojis to sustain the feeling, not carry the facts Read how to develop these skills:

    3 likes
  8. Jun 12

    Five Steps to Strategically Choose AI For Customer Service

    1 retweet 2 likes
  9. Jun 11

    Increasingly self-service is becoming the channel of choice. Tune in to this Conversation as Lisa Clark and Janice Rapp discuss how can help satisfy shifting customer preferences.

    2 replies . 3 likes
  10. Jun 9

    A4. Never acceptable. Customers choose a channel and they should be served in that channel. If the organization isn’t set up for it, then they shouldn’t offer service through that channel.

    Q4 | Is the 1st response to the customer "Please email us at..." acceptable? If not, why not?
    1 reply . 1 retweet 8 likes
  11. Jun 12

    this is your employee I have filed a complaint with an open ticket and absolutely nothing has been done in one week

    1 reply .
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  12. 12 hours ago

    What does exceptional service mean to you? Are you getting it? Are you giving it? matters for every touch point. Grab this resource to find out more:

  13. 6 hours ago

    Referring Customers Properly – A Customer Service Skill

    1 retweet
  14. Jun 12

    "Forrester’s 30-60-90-Day COVID-19 Response Plan For Customer Service — Companies Dig Into Digital And Empower Their Agents" - New research for clients.

  15. Jun 12

    7 Customer Service Improvements You Can Start On Today via

    1 like
  16. Jun 9

    A7 | I think that’s a decision best left to the brand and the team. While it does help to personalize the communications, I hesitate to insist on absolutes.

    1 retweet 4 likes
  17. 9 hours ago

    To learn more about the challenges and solutions for enterprise contact centers, download this market briefing: Transforming the Financial Services Contact Center.

  18. Jun 12

    We are thrilled to welcome Chris Sawatsky to our Operations team as the new Site Director in Great Falls, MT! Welcome, Chris!

  19. Jun 12

    Customer service must be designed like a win-win deal between customers and company.

    1 reply . 1 retweet
  20. 48 minutes ago

    Customer satisfaction has increased from interactions with product specialists via phone and online chat, being able to quickly sign documentation online, and a similar experience across multiple devices.

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