The rapidly evolving technology landscape provides exciting new opportunities for organizations to enhance their operations. However, organizations must navigate the pitfalls of misplaced hype while facing continual pressure to keep pace with peers.
More than 90% of customer service and support leaders identify consistently delivering a high-quality customer service experience as their most important challenge for 2020, suggesting the customer is at the forefront of service and support leaders’ minds.
Establishing measures for digital service can be a challenging process. We’ve developed a simple, four-step process to help service and support leaders build their own digital service scorecard.
