Welcome to Capterra
At Capterra, we believe that software makes the world a better place. Why? Because software can help every organization become a more efficient, effective version of itself.
In this Policy, references to "we", "us" or "Capterra" are references to Capterra Inc., a subsidiary of Gartner Inc. References in this Policy to Gartner Digital Markets include Capterra, together with Nubera eBusiness S.L. (GetApp), and Software Advice, Inc., all subsidiaries of Gartner Inc.. This Policy only applies to data collected by Capterra via www.capterra.com (the "Site"), and does not apply to Gartner Inc. and its other associated group companies, products, and/or services, www.gartner.com, or Gartner entities which have their own applicable privacy notices: Iconoculture, L2, and Evanta.
Questions, comments and requests regarding this Policy should be addressed to our Data Protection team through the following means:
We will collect personal information when you use the Site and the associated services and as part of the normal course of business. This Policy sets out how we collect and use personal information and your rights regarding our use of your personal information. Capterra works with software vendors and prospective software buyers, and this Policy applies to both. Examples include (but are not limited to) the following:
Information we collect when you write a review. This information is provided by you directly. | |
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Categories of information we collect about you include: |
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We use this information for certain activities, including: |
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We use this information because: |
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Information we collect about your use of our website and apps. | |
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Categories of information we collect about you include: |
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We use this information for certain activities, including: |
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We use this information because: |
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Information we collect when you:
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Categories of information we collect about you include: |
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We use this information for certain activities, including: |
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We use this information because: |
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Information we collect about your use of our website and apps. | |
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Categories of information we collect about you include: |
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We use this information for certain activities, including: |
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We use this information because: |
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Where we collect and use information for our legitimate interests as mentioned above, a legitimate interest will only apply when we consider that your interests or rights requiring protection of your personal information do not override our legitimate interests. For more information regarding our legitimate interests as applied to your personal information, please contact us.
Our websites and online services are for individuals who are at least 18 years old. Our online services are not designed to be used by individuals under the age of 18.
Your personal information may also be processed if it is necessary: to respond to a lawful request from a law enforcement or regulatory authority, body or agency; in the defense of legal claims or in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of any of our Site terms.
Recorded Communications with Capterra
We may record calls for training, quality and research purposes. All recordings will be treated as confidential. If you do not want us to record your call, you will be given a chance to opt out. If your call is already in progress, you may ask us to turn off the recording at the start of the call.
a) Verified User Reviews
We allow individuals to submit software reviews and remain anonymous. If you choose this option, you are required to use your LinkedIn account to register with the Capterra website to ensure we can appropriately verify the review source. Your LinkedIn profile details that Capterra receive will be made available to the Gartner Digital Markets Companies. Once submitted, the review will be displayed to our Site users as a "Verified User".
You cannot submit an anonymous review if you use a guest account, as we will not be able to verify the authenticity of the reviewer. It is important that Capterra can verify the source of the review to ensure that our website continues to provide fair, objective, and reliable software reviews.
If you do not choose to provide an anonymous review, or you provide the review without using the LinkedIn sign-in option, your review will be attributed to you when it is published on our Site. Your name and job information posted with your review on the Site, and other Gartner Digital Markets sites, as appropriate will be visible to Site users.
We may also publish your review on any of the Gartner Digital Market websites that we determine appropriate and useful for our service users. For more information about how reviews are managed, please refer to the Capterra Community Guidelines.
In addition to publishing reviews as set out above, we may disclose your personal information to third parties as follows:
Your personal information will also be transferred to other third party organizations in certain scenarios (subject to applicable law):
We also may share aggregate or anonymous information about you (which does not contain any personal information) to develop content and services and further improve your digital markets experience.
Capterra, GetApp and Software Advice are part of the Gartner Digital Markets network. For software vendors, we make your product listing(s) available through these individual websites and share your listing information within this network so that your listing will be included on any of the Gartner Digital Market sites that we determine as appropriate, giving you the opportunity to collect reviews and acquire high quality web traffic and sales leads.
We ensure that the personal information we collect about you is accurate, complete and used for its intended purpose. You may access, review, correct and update your Information or close your account by contacting us by email on the contact details above. If you a citizen of the European Union you also have the rights listed below.
In certain circumstances, you have certain rights regarding your personal information. A summary of each right and how you can exercise it is below. To exercise any of these rights, please contact us. Such requests should include information to allow us to verify your identity (e.g. your name, address, email address or other information reasonably required).
Where we receive your request to exercise one of these rights, we will respond without undue delay and in any event within one month of receipt of the request. This may be extended by a further two months in certain circumstances, e.g. where requests are complex or numerous.
We will provide the information free of charge, except where requests are manifestly unfounded or excessive, e.g. because of their repetitive character. In these circumstances we may charge a reasonable fee or may refuse to act on the request. We will advise you of any fees prior to proceeding with a request. We may ask for additional information to verify your identity before carrying out a request.
Right | How you can exercise the right |
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Right to access and/or correct your personal information | You have the right to access personal information we hold about you, and to be provided with a copy of the information (in most circumstances). You also have the right to correct any information we may hold about you that is inaccurate. |
Right to restrict use of your personal information |
You have the right to ask us to restrict processing of your personal information where one of the following applies:
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Right to request deletion of your personal information |
You have the right to ask us to delete your personal information in most circumstances. If you want to opt-out from receiving marketing communications, the best way to do so is to allow us to retain your information with a “do not contact” tag so we know not to contact you in the future. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal information is required to comply with a legal obligation or for the establishment, exercise or defense of legal claims. |
Right to object to processing of your personal information | You may object to our use of your personal information for marketing purposes. You may also object to processing of your personal information in cases where we have used legitimate interests as the basis for processing. In such cases, we will stop processing your personal information until we verify that we have compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms in asking us to stop processing the data, or in limited cases where we need to continue processing the data for the establishment, exercise, or defense of legal claims. |
Right to data portability | In most cases, you have the right to receive all personal information you have provided to us in a structured, commonly used, and machine-readable format and to transmit this data to another data controller, where technically feasible. |
Right to lodge a complaint with a supervisory authority | If you object to our processing of your personal information, you have the right to complain to the data protection authority in the country where you reside, where you work, or where an alleged infringement of data protection laws has taken place. |
Capterra may transfer your personal information to other Gartner group companies, including Gartner Digital Markets, or suppliers outside your home jurisdiction. We will take all reasonable steps to ensure that personal information is protected and any such transfers comply with applicable law.
We may transfer and maintain the personal information of individuals covered by this Policy on servers or databases outside the European Economic Area (EEA). Some of these countries may not have the equivalent level of protection under their data protection laws as in the EEA.
We will retain your personal information for as long as required to perform the purposes for which the data was collected, depending on the legal basis for which that data was obtained and/or whether additional legal/regulatory obligations require us to retain it.
In general terms, this will mean that your personal information will be kept for the duration of our relationship with you and:
We believe it is important to give you choices about the use of your Information. We will use your personal information as described in this Policy. If we want to use your information for a purpose not described in this Policy, we will first get your consent to do so.
Marketing Communications
We will respect your wishes not to receive marketing communications. You can change your marketing preferences by contacting us at GDMprivacy@gartner.com. Please note that we will continue to send you service-related communications regardless of any opt-out request. We will not sell or share your information with third parties (other than our subsidiaries or affiliates) for their own promotional or marketing purposes unless you give us consent to do so and where permitted by applicable law.
California Online Privacy Protection Act Notice Concerning Do Not Track Signals
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not recognize or respond to browser-related DNT signals, as the industry is currently working toward a common approach to responding to DNT. To learn more about Do Not Track, please click here.
We have implemented administrative, technical, and physical security measures to help prevent unauthorized access. Despite these measures, no data transmission over the Internet can be entirely secure, and we cannot guarantee or warrant the security of any information you transmit via our websites or apps. Please note that you are responsible for maintaining the security of your credentials used to access any Digital Markets service or account, and you must report suspected unauthorized activity to us.
We make reasonable efforts to restrict access to information to only those employees, contractors, and agents who need such access in order to operate, develop, improve, or deliver our programs, products, and services.
A cookie is a small text file which includes a unique identifier that is sent by a web server to the browser on your computer, mobile phone or any other internet enabled device when you visit an on-line site. Cookies and similar technologies are widely used to make websites work efficiently and to collect information about your online preferences. For simplicity, we refer to all these technologies as "cookies".
Some of our website pages may contain electronic images known as web beacons (also known as clear gifs, tags or pixels) that allow us to count users who have visited our pages. Web beacons collect only limited information, e.g. a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any information that could directly identify you.
We also include web beacons in e-mail messages or newsletters to track whether you open the messages. We use this information to customize our services and measure the overall effectiveness of our online content, advertising campaigns, and products and services we offer through the Site. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.
More detailed information on how we use cookies and other web technologies can be found here.
We provide links to other websites or resources that are not part of the products, programs, or services run by Capterra. We do not control these websites or their privacy practices, and any information you provide to these sites is subject to the privacy notices of those sites and not this Policy.
Subject to certain limits under California Civil Code § 1798.83, California residents may request certain information regarding our disclosure of information to third parties or their direct marketing purposes. To make such a request, please contact us as specified at the beginning of this Policy.
From time to time, we may change and/or update this Policy. If this Policy changes in any way, we will post an updated version on the Site. We recommend you regularly review the Site to ensure that you are always aware of our information practices and any changes to such. Any changes to this Policy will go into effect on posting to this page.
Last Updated: September 2019