While some focus only on short-term mitigation tactics, top performers defy conventional thinking. They keep the focus on long-term strategy and execute preconceived plans when anticipated disruptions occur. Quality leaders need to be able to quickly certify new suppliers in the market without exposing the organization to risks. Leaders must focus on these key areas:

• Strategy — Focus on Business Agility
• Cost — Manage Cost of Quality Talent
• Talent — Develop Business Strategists Who Solve Problems

Many supply chain quality leaders are stuck reacting to the changes around them, and few have successfully adapted a more proactive quality approach. Supply chain leaders focused on quality find their processes are ill-equipped to support delivery in today’s business environment.