As the COVID-19 crisis evolves by the day, customer service and support leaders need quick perspectives to ensure they are taking the right actions for their organizations, employees, shareholders and themselves. Gartner is speaking with customer service and support leaders weekly to learn the recommendations and actions they are currently taking. Download our key take-ways report with your peers' initial reactions and near-term priorities.
Coronavirus Resources for Customer Service & Support
Confidently make decisions during an uncertain time
Further customer service resources to help you manage through uncertainty
Coronavirus impact on the service function
While customer service and support leaders are familiar with business continuity and disaster recovery planning, pandemic planning is different because of its wider scope and the uncertainty of impact. Download our free research to help service leaders build well-developed but flexible plans to deal with COVID-19.
Optimize costs and drive business momentum
When disruption strikes, leading organizations act fast to remove waste, drive vital resources to priority areas and improve the efficiency of capabilities. Download the Gartner Decision Framework for service leaders to enable you, through a combination of scoring and executive judgment, to identify key cost optimization initiatives to implement over time.
Make the shift from a live to a self-service-dominant function
Now more than ever, delivering a low-effort, high-quality service experience with fewer channels is key to positioning your service and support strategy for success. Download our e-book to create a seamless customer resolution journeys while driving costs down with digital customer support.
Leading Through COVID-19 Webinars
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