Frequently Asked Questions
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Measures like fraud detection, a personalized PIN and the biometrics you use on your device help protect you from unauthorized transactions.
Security & ProtectionFacebook Pay will be a seamless and secure way to make payments on Facebook, Instagram, Messenger, and WhatsApp. You enter your payment account information once and then use Facebook Pay across the apps. A PIN or device biometrics can be added to secure individual payments. Facebook Pay is also a way to view payment history, manage payment information, and access customer support. Today, Facebook Pay is rolling out in the US on Facebook and Messenger; Facebook Pay will continue to roll out to other apps and countries with the intention of bringing this service to more people over time.
You can start using Facebook Pay on Facebook or Messenger with just a few taps: Go to Facebook or Messenger > “Settings” > “Facebook Pay” and add your preferred payment method—credit card, debit card, or PayPal (options dependent on product)—and complete the payment set up. For added security, you will have the option to create a PIN or use your device biometrics, and you can do so when making a payment where Facebook Pay is available.
If you already have payment methods on file, those payment methods will be available to use with Facebook Pay immediately.
Facebook Pay is a service offered by Facebook. The service is currently rolling out in the US on Facebook and Messenger; Facebook Pay will continue to roll out to other apps and countries with the intention of bringing this service to more people over time.
Facebook Pay is currently rolling out on Facebook and Messenger. In the future, when Facebook Pay is available on WhatsApp and Instagram, you will not need a Facebook account and can set-up Facebook Pay directly within each app.
We use advanced technology to keep payment information secure. Facebook Pay is secure and protected with:
Anti-fraud technology monitors purchases on our systems to detect unauthorized activity.
Advanced data storage and encryption for payment card and bank account details.
Notifications when we detect unusual activities on you account.
You can also add a PIN or use your device biometrics for added security when sending money or making a payment. Facebook does not receive or store your device’s biometric information.
Get started on either app by initiating a payment, purchase or donation. If you don’t see Facebook Pay, check back shortly.
We are rolling out Facebook Pay to a small set of countries and apps first, with the intention to bring this service to more people over time.