Only 27% of companies believe they offer service that is superior to their competitors’ service. That means nearly three-quarters of companies do not exploit the supply chain customer service function to gauge customer satisfaction and improve customer experience (CX) overall for competitive advantage.
Business leaders are recognizing the competitive advantage of superior CX and the value in not only what a company delivers for its customers, but how it delivers products and services. Establish yourself as an effective enterprise leader during your transition and beyond with the help of Gartner’s insights.