Digital Transformation for Retailers

Modernize technology foundation to innovate customer experience

Increase market share for digital-savvy customers

Every customer interaction is a unique opportunity to harness long-term value by providing exceptional service. Retailers must leverage technology that augments the customer’s preferred way to shop.

Gartner can help you achieve the goal of retail digital transformation and innovation to enable the delivery of a unified retail commerce experience for customers.

Consumers determine retail success well before the sale

Customers are demanding greater levels of contextualization of products and services. Retail CIOs can leverage intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint.

By 2021, 77% of retailers will survey plans to have AI in place. Of those responding positively, 87% indicate robotics for warehouse picking as the No. 1 use case.

Understand the latest trends impacting retail

Turn your vision into action at Gartner IT Symposium/Xpo, where the world’s top CIOs gain a strategic view of the emerging trends shaping IT and business. Thanks to this unparalleled gathering of Gartner and industry experts, peers and solution providers, you can explore new ways to approach critical challenges, make decisions with confidence, and achieve greater impact as a leader.

Gartner is a trusted advisor and an objective resource for more than 15,000 organizations in 100+ countries.

Gartner is a trusted advisor and an objective resource for more than 15,000 enterprises in 100+ countries.

Learn more about how we can help you achieve your mission-critical priorities.