Gartner Magic Quadrant & Critical Capabilities

Gartner Magic Quadrant research methodology provides a graphical competitive positioning of four types of technology providers in fast-growing markets: Leaders, Visionaries, Niche Players and Challengers. As companion research, Gartner Critical Capabilities notes provide deeper insight into the capability and suitability of providers’ IT products and services based on specific or customized use cases.

The following list of markets, dates and research documents is updated throughout the year with the latest Magic Quadrant and Critical Capabilities research notes. View upcoming research on the Publication Calendar.

 

A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z

 

Market Last Updated Refresh Date

A
Ad Tech 
Magic Quadrant		 9/12/19 9/12/20
Ad Tech 
Critical Capabilities		 11/25/19 11/25/20
Access Management Worldwide 
Magic Quadrant		 8/12/19 8/12/20
Access Management 
Critical Capabilities		 10/7/19 10/7/20
Application Performance Monitoring 
Magic Quadrant		 3/14/19 3/14/20
Application Performance Monitoring 
Critical Capabilities		 3/14/19 3/14/20
Application Release Orchestration 
Magic Quadrant		 10/7/19 Retired
Application Release Orchestration 
Critical Capabilities		 10/7/19 10/7/20
Application Security Testing 
Magic Quadrant		 4/18/19 4/18/20
Application Security Testing 
Critical Capabilities		 4/18/19 4/18/20
Application Testing Services Worldwide 
Magic Quadrant		 11/25/19 11/25/20
Application Testing Services Worldwide 
Critical Capabilities		 11/16/19 11/26/20
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B
Business Analytics Services Worldwide 
Magic Quadrant		 2/10/20 2/10/21
Business Analytics Services Worldwide 
Critical Capabilities		 2/11/20 2/11/21
Business Continuity Management Planning 
Critical Capabilities		 9/12/19 Retired
Business Continuity Management Planning 
Magic Quadrant		 9/12/19 Retired
Business Intelligence and Analytics Platforms 
Critical Capabilities		 5/14/19 5/14/20
Business Intelligence and Analytics Platforms 
Magic Quadrant 		2/11/20 2/11/21
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C
Cloud AI Developer Services 
Magic Quadrant		 2/24/20 2/24/21
Cloud AI Developer Services 
Critical Capabilities		   2/28/20
Cloud Access Security Brokers 
Magic Quadrant		 10/22/19 10/22/20
Cloud Access Security Brokers 
Critical Capabilities		 10/23/19 10/23/20
Cloud Core Financial Management Suites for Midsize Large and Global Enterprises 
Magic Quadrant		 5/13/19 5/13/20
Cloud Core Financial Management Suites for Midsize Large and Global Enterprises 
Critical Capabilities		 5/14/19 5/14/20
Cloud ERP for Product-Centric Midsize Enterprises 
Magic Quadrant		 10/31/18 12/15/19
Cloud ERP for Product-Centric Midsize Enterprises 
Critical Capabilities		 1/7/19 3/31/20
Cloud Financial Close Solutions 
Magic Quadrant		 10/21/19 Retired
Cloud Financial Close Solutions 
Critical Capabilities		 11/11/19 Retired
Cloud Financial Planning and Analysis Solutions 
Magic Quadrant		 8/8/19 8/8/20
Cloud Financial Planning and Analysis Solutions 
Critical Capabilities		 8/27/19 8/27/20
Cloud HCM Suites for Midmarket and Large Enterprises 
Magic Quadrant		 9/23/19 9/23/20
Cloud HCM Suites for Midmarket and Large Enterprises 
Critical Capabilities		 10/10/19 10/10/20
Cloud Infrastructure as a Service Japan 
Magic Quadrant		 5/1/19 5/1/20
Cloud Infrastructure as a Service Worldwide 
Magic Quadrant		 7/16/19 7/16/20
Cloud Management Platforms 
Magic Quadrant		 2/13/20 2/13/21
Cloud Management Platforms 
Critical Capabilities		 2/13/20 2/13/21
Configure Price Quote Application Suites 
Magic Quadrant		 10/28/19 10/28/20
Configure Price Quote Application Suites 
Critical Capabilities		 10/28/19 10/28/20
Contact Center as a Service, Western Europe 
Magic Quadrant		 10/15/19 10/15/20
Contact Center as a Service North America 
Magic Quadrant		 10/15/19 10/15/20
Contact Center as a Service North America 
Critical Capabilities		 10/16/19 10/16/20
Contact Center Infrastructure Worldwide 
Magic Quadrant		 5/16/17 5/16/18
Contact Center Infrastructure Worldwide 
Critical Capabilities		 5/22/17 5/17/18
Content Collaboration Platforms 
Critical Capabilities		 7/9/18 3/31/20
Content Collaboration Platforms 
Magic Quadrant		 7/9/18 3/31/20
Content Marketing Platforms 
Magic Quadrant		 4/2/19 4/2/20
Content Marketing Platforms 
Critical Capabilities		 4/24/19 4/24/20
Content Services Platforms 
Magic Quadrant		 10/30/19 10/30/20
Content Services Platforms 
Critical Capabilities		 10/30/19 10/30/20
Contract Life Cycle Management 
Magic Quadrant		 2/25/20 2/25/21
Contract Life Cycle Management 
Critical Capabilities		   2/28/20
CRM and Customer Experience Implementation Service Providers 
Critical Capabilities		 5/31/17 5/31/18
CRM and Customer Experience Implementation Services Worldwide 
Magic Quadrant		 2/7/19 3/31/20
CRM and Customer Experience Implementation Services Worldwide 
Critical Capabilities		 7/19/19 7/19/20
CRM Customer Engagement Center 
Magic Quadrant		 6/11/19 6/11/20
CRM Customer Engagement Center 
Critical Capabilities		 9/30/19 9/30/20
CRM Lead Management 
Magic Quadrant		 9/23/19 9/23/20
CRM Lead Management 
Critical Capabilities 		10/24/19 10/24/20
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D
Data Center Backup and Recovery Solutions 
Magic Quadrant		 10/10/19 10/10/20
Data Center Backup and Recovery Solutions 
Critical Capabilities		 10/10/19 10/10/20
Data Center Networking 
Magic Quadrant		 7/15/19 7/15/20
Data Center Networking 
Critical Capabilities		 7/15/19 7/15/20
Data Center Outsourcing and Hybrid Infrastructure Managed Services, Asia/Pacific 
Magic Quadrant		 7/24/19 7/24/20
Data Center Outsourcing and Hybrid Infrastructure Managed Services, Asia/Pacific 
Critical Capabilities		 8/26/19 8/26/20
Data Center Outsourcing and Hybrid Infrastructure Managed Services, Europe 
Magic Quadrant		 6/11/19 6/13/20
Data Center Outsourcing and Hybrid Infrastructure Managed Services, Europe 
Critical Capabilities		 7/24/19 7/24/20
Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America 
Magic Quadrant		 6/13/19 6/18/20
Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America 
Critical Capabilities		 7/30/19 7/30/20
Data Center Outsourcing and Infrastructure Utility Services Asia/Pacific 
Magic Quadrant		 7/24/17 8/31/18
Data Center Outsourcing and Infrastructure Utility Services Europe 
Magic Quadrant		 6/6/17 6/6/18
Data Center Outsourcing and Infrastructure Utility Services North America 
Magic Quadrant		 6/22/17 6/22/18
Data Integration Tools 
Magic Quadrant		 8/1/19 8/31/20
Data Integration Tools 
Critical Capabilities		 10/8/19 10/8/20
Data Management Solutions for Analytics 
Magic Quadrant		 1/21/19 1/21/20
Data Management Solutions for Analytics 
Critical Capabilities		 3/16/18 3/16/19
Data Quality Tools 
Magic Quadrant		 3/27/19 7/31/20
Data Quality Tools 
Critical Capabilities		 5/14/19 5/14/20
Data Science & Machine Learning Platforms 
Magic Quadrant		 2/11/20 2/11/21
Data Science & Machine Learning Platforms 
Critical Capabilities		 4/10/19 1/28/20
Digital Banking Platforms 
Magic Quadrant		 Upcoming 10/27/17
Digital Commerce 
Magic Quadrant		 8/22/19 8/22/20
Digital Commerce 
Critical Capabilities		 8/29/19 8/29/20
Digital Experience Platforms 
Magic Quadrant		 1/29/20 1/29/21
Digital Experience Platforms 
Critical Capabilities		 2/3/20 2/3/21
Digital Marketing Agencies, Worldwide 
Magic Quadrant		 3/14/19 3/31/20
Digital Marketing Hubs 
Magic Quadrant		 2/14/17 Retired
Distributed File Systems and Object Storage 
Magic Quadrant		 9/30/19 9/30/20
Disaster Recovery as a Service 
Magic Quadrant		 7/9/18 6/10/19
Disaster Recovery as a Service 
Critical Capabilities		 7/9/18 6/10/19
Disaster Recovery Service Providers 
Critical Capabilities		 6/11/19 6/11/20
Disaster Recovery Service Providers 
Magic Quadrant		 6/5/19 6/5/20
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E
Endpoint Protection Platforms 
Magic Quadrant		 8/20/19 8/20/20
Endpoint Protection Platforms 
Critical Capabilities		 10/17/19 10/17/20
Enterprise Agile Planning Tools 
Magic Quadrant		 4/18/19 4/30/20
Enterprise Agile Planning Tools 
Critical Capabilities		 5/28/19 5/28/20
Enterprise Architecture Tools 
Critical Capabilities		 12/16/19 12/16/20
Enterprise Architecture Tools 
Magic Quadrant		 10/22/19 10/22/20
Enterprise Asset Management Software 
Magic Quadrant		 10/14/19 12/31/19
Enterprise High-Productivity Application Platform as a Service, Worldwide 
Magic Quadrant		 8/8/19 8/8/20
Enterprise Industrial IoT Platforms 
Magic Quadrant		 6/25/19 6/25/20
Enterprise Industrial IoT Platforms 
Critical Capabilities		 6/26/19 6/26/20
Enterprise Information Archiving 
Magic Quadrant		 11/20/19 11/20/20
Enterprise Information Archiving 
Critical Capabilities		 12/5/19 12/5/20
Enterprise Integration Platform as a Service, Worldwide 
Magic Quadrant		 4/23/19 7/31/20
Enterprise Integration Platform as a Service, Worldwide 
Critical Capabilities		 6/19/19 9/30/20
Enterprise Network Firewalls 
Magic Quadrant Context		 9/17/19 9/17/20
Enterprise Network Firewalls 
Critical Capabilities		 12/11/19 12/11/20
Enterprise Video Content Management 
Magic Quadrant		 11/22/16 8/31/18
Enterprise Video Content Management 
Critical Capabilities		 11/29/16 8/13/18
European Life Insurance Policy Administration Systems 
Critical Capabilities		 10/23/19 10/23/20
European Life Insurance Policy Administration Systems 
Magic Quadrant		 10/14/19 10/14/20
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F
Field Service Management 
Magic Quadrant		 4/16/19 3/31/20
Field Service Management 
Critical Capabilities		 8/12/19 4/30/20
Full Life Cycle API Management 
Magic Quadrant		 10/9/19 10/9/20
Full Life Cycle API Management 
Critical Capabilities		 10/21/19 10/21/20
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G
General-Purpose Disk Arrays 
Magic Quadrant		 10/31/17 10/31/18
General-Purpose High-End Storage Arrays 
Critical Capabilities		 10/31/17 10/31/18
General-Purpose Midrange Storage Arrays 
Critical Capabilities		 10/31/17 10/31/18
Global Retail Core Banking 
Critical Capabilities		 9/11/19 9/11/20
Global Retail Core Banking 
Magic Quadrant		 7/22/19 7/22/20
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H
Hyperconverged Infrastructure 
Magic Quadrant		 11/25/19 11/25/20
Hyperconverged Infrastructure 
Critical Capabilities		 11/26/19 11/26/20
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I
Identity Governance and Administration 
Magic Quadrant		 10/9/19 Retired
Identity Governance and Administration 
Critical Capabilities		 11/6/19 Retired
Indoor Location Services, Global 
Magic Quadrant		 1/30/20 1/30/21
Indoor Location Services, Global 
Critical Capabilities		 1/30/20 1/30/21
Infrastructure and Operations Business Value Dashboard Tools 
Critical Capabilities		 New 10/8/20
Insight Engines 
Magic Quadrant		 9/17/19 6/30/20
Insight Engines 
Critical Capabilities		 11/20/19 9/30/20
Integrated IT Portfolio Analysis Applications 
Magic Quadrant		 11/13/19 11/13/20
Integrated Revenue and Customer Management for CSPs 
Magic Quadrant		 2/11/19 2/11/20
Integrated Revenue and Customer Management for CSPs 
Critical Capabilities		 New this year 4/30/19
Integrated Risk Management Solutions 
Magic Quadrant		 7/15/19 Retired
Integrated Risk Management Solutions 
Critical Capabilities		 8/6/19 Retired
Intelligent Business Process Management Suites 
Magic Quadrant		 1/30/19 4/30/20
Intelligent Business Process Management Suites 
Critical Capabilities		 8/22/16 11/30/17
Intrusion Detection and Prevention Systems 
Magic Quadrant		 1/16/17 1/16/18
IT Risk Management Solutions 
Magic Quadrant		 7/15/19 7/15/20
IT Risk Management Solutions 
Critical Capabilities		 7/8/19 7/8/20
IT Service Management Tools 
Critical Capabilities		 9/4/19 9/4/20
IT Service Management Tools 
Magic Quadrant		 8/29/19 11/30/19
IT Services for Communications Service Providers Worldwide 
Magic Quadrant		 8/15/19 8/15/20
IT Services for Communications Service Providers Worldwide 
Critical Capabilities		 8/27/19 8/27/20
IT Services for CSP Digital Business Transformation, Worldwide 
Critical Capabilities		 8/27/19 8/27/20
IT Vendor Risk Management Tools 
Magic Quadrant		 11/25/19 11/25/20
IT Vendor Risk Management Tools 
Critical Capabilities		 12/19/19 12/19/20
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L
Life Insurance Policy Administration Systems North America 
Critical Capabilities		 9/9/19 9/9/20
Life Insurance Policy Administration Systems North America 
Magic Quadrant		 8/5/19 8/5/20
Low-Code Application Platforms 
Critical Capabilities		 10/17/19 10/17/20
LTE Network Infrastructure 
Magic Quadrant		 10/9/19 Retired
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M
Managed Hybrid Cloud Hosting, Asia/Pac 
Magic Quadrant		 10/31/17  
Managed IoT Connectivity Services, Worldwide 
Magic Quadrant		 12/12/19 12/12/20
Managed IoT Connectivity Services, Worldwide 
Critical Capabilities		 2/10/20 2/10/21
Managed Machine-to-Machine Services, Global 
Magic Quadrant		 12/3/18 12/3/19
Managed Machine-to-Machine Services, Global 
Critical Capabilities		 12/11/18 12/11/19
Managed Mobility Services Worldwide 
Magic Quadrant		 3/14/18 3/14/19
Managed Mobility Services Global 
Magic Quadrant		   9/5/19
Managed Mobility Services Global 
Critical Capabilities		 4/1/19 4/1/20
Managed Security Services Worldwide 
Magic Quadrant		 5/2/19 Retired
Managed Security Services Worldwide 
Critical Capabilities		 5/2/19 Retired
Managed Workplace Services, Asia/Pacific 
Magic Quadrant		 2/18/20 2/18/21
Managed Workplace Services, Asia/Pacific 
Critical Capabilities		 2/24/20 2/24/21
Managed Workplace Services, Europe 
Critical Capabilities		 2/25/20 2/25/21
Managed Workplace Services, Europe 
Magic Quadrant		 2/25/20 2/25/21
Managed Workplace Services, North America 
Magic Quadrant		 2/25/20 2/25/21
Managed Workplace Services North America 
Critical Capabilities		 2/26/20 2/26/21
Manufacturing Execution Systems (MES) 
Magic Quadrant		 10/29/19 10/29/20
Manufacturing Execution Systems (MES) 
Critical Capabilities		 2/17/20 2/17/21
Master Data Management Solutions 
Magic Quadrant		 1/13/20 1/13/21
Master Data Management Solutions 
Critical Capabilities		 1/30/20 1/30/21
Meeting Solutions 
Magic Quadrant		 9/5/19 9/5/20
Meeting Solutions 
Critical Capabilities		 10/8/19 10/8/20
Metadata Management Solutions 
Magic Quadrant		 10/16/19 10/16/20
Metadata Management Solutions 
Critical Capabilities		 1/30/20 1/30/21
Meter Data Management Products 
Magic Quadrant		 12/17/18 Retired
Mobile App Development Platforms 
Magic Quadrant		 6/12/17 6/25/18
Mobile App Development Platforms 
Critical Capabilities		 7/17/17 7/31/18
Mobile Marketing Platforms 
Magic Quadrant		 7/15/19 7/15/20
Mobile Marketing Platforms 
Critical Capabilities		 10/21/19 10/21/20
Multichannel Campaign Management 
Magic Quadrant		 4/11/17 4/11/18
Multichannel Campaign Management 
Critical Capabilities		 7/27/17 7/31/18
Multichannel Marketing Hubs 
Magic Quadrant		 4/18/19 4/18/20
Multichannel Marketing Hubs 
Critical Capabilities		 7/29/19 7/29/20
Multiexperience Development Platforms 
Magic Quadrant		 7/10/19 7/10/20
Multiexperience Development Platforms 
Critical Capabilities		 8/12/19 8/12/20
Multienterprise Supply Chain Business Networks 
Magic Quadrant		 11/15/18 5/31/20
Multienterprise Supply Chain Business Networks 
Critical Capabilities		 Upcoming 10/31/18
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N
Network Performance Monitoring and Diagnostics 
Critical Capabilities		 2/7/19 Retired
Network Performance Monitoring and Diagnostics 
Magic Quadrant		 2/7/19 Retired
Network Services Asia/Pacific 
Critical Capabilities		 3/14/18 3/14/19
Network Services Global 
Magic Quadrant		 2/20/20 2/20/21
Network Services Global 
Critical Capabilities		 2/27/20 2/27/21
Network Services Pan-European 
Critical Capabilities		 3/9/18 3/9/19
Non-Life Insurance Platforms, Europe 
Magic Quadrant		 10/24/19 10/24/20
Non-Life Insurance Platforms, Europe 
Critical Capabilities		 11/4/19 11/4/20
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O
Object Storage 
Critical Capabilities		 11/25/19 11/25/20
Operational Database Management Systems 
Magic Quadrant		 11/25/19 11/25/20
Operational Database Management Systems 
Critical Capabilities		 11/25/19 11/25/20
Operations Support Systems 
Magic Quadrant		 1/17/19 2/27/20
Oracle Cloud Application Services, Worldwide 
Magic Quadrant		 5/2/19 5/2/20
Oracle Cloud Application Services, Worldwide 
Critical Capabilities		 5/29/19 5/29/20
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P
P&C Core Platforms North America 
Magic Quadrant		 9/10/19 9/10/20
P&C Core Platforms North America 
Critical Capabilities		 9/18/19 9/18/20
Personalization 
Magic Quadrant		 7/3/19 7/3/20
Personalization 
Critical Capabilities		 9/17/19 9/17/20
Primary Storage Arrays 
Magic Quadrant		 9/17/19 9/17/20
Primary Storage Arrays 
Critical Capabilities		 9/26/19 9/26/20
Privileged Access Management 
Magic Quadrant		 12/3/18 5/29/20
Privileged Access Management 
Critical Capabilities		 New 7/20/20
Procure-to-Pay Suites 
Magic Quadrant Context		 7/31/19 7/31/20
Procure-to-Pay Suites 
Critical Capabilities		 9/9/19 9/9/20
Project and Portfolio Management 
Critical Capabilities		 8/8/19 8/8/20
Public Cloud Infrastructure as a Service Worldwide 
Critical Capabilities		 6/26/19 6/26/20
Public Cloud Infrastructure Managed Service Providers Worldwide 
Magic Quadrant		 3/29/18 3/29/19
Public Cloud Infrastructure Professional and Managed Services, Worldwide 
Magic Quadrant		 2/26/19 4/1/20
Public Cloud Infrastructure Professional and Managed Services, Worldwide 
Critical Capabilities		 4/25/19 4/25/20
Public Cloud Storage Services Worldwide 
Magic Quadrant		 7/24/17 7/26/18
Public Cloud Storage Services Worldwide 
Critical Capabilities		 8/29/17 8/29/18
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R
Robotic Process Automation (RPA) 
Magic Quadrant		 7/8/19 7/8/20
Robotic Process Automation (RPA) 
Critical Capabilities		 12/3/19 12/3/20
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S
S&OP System of Differentiation 
Magic Quadrant		 5/7/19 Market Retired
Sales Force Automation 
Magic Quadrant		 6/26/19 6/26/20
Sales Force Automation 
Critical Capabilities		 6/26/19 6/26/20
Sales Performance Management 
Magic Quadrant		 1/14/19 1/31/20
Sales Performance Management 
Critical Capabilities		 1/15/19 1/31/20
SAP Application Services, Worldwide 
Magic Quadrant		 Retired 5/31/19
SAP Application Services, Worldwide 
Critical Capabilities		 Retired 5/31/19
Scale-Out File System Storage 
Critical Capabilities		 11/13/19 11/13/20
Secondary Site of Disaster Recovery, Japan 
Critical Capabilities		 3/29/18 3/29/19
Secure Web Gateways 
Magic Quadrant		 11/11/19 11/11/20
Secure Web Gateways 
Critical Capabilities		 11/11/19 11/11/20
Security Awareness Computer-Based Training 
Magic Quadrant		 7/18/19 Retired
Security Awareness Computer-Based Training 
Critical Capabilities		 Upcoming 6/27/19
Security Information and Event Management 
Magic Quadrant		 2/18/20 2/18/21
Security Information and Event Management 
Critical Capabilities		 2/24/20 2/24/21
Small Cell Equipment 
Magic Quadrant		 10/12/17 10/12/18
Software Asset Management Managed Services 
Magic Quadrant		   9/30/20
Software Asset Management Managed Services 
Critical Capabilities		   9/30/20
Software Asset Management Tools 
Magic Quadrant		 4/24/19 4/24/20
Software Asset Management Tools 
Critical Capabilities		 4/24/19 4/24/20
Software Test Automation 
Magic Quadrant		 11/25/19 11/25/20
Software Test Automation 
Critical Capabilities		 12/17/19 12/17/20
Solid-State Arrays 
Magic Quadrant		 7/13/17 7/31/18
Solid-State Arrays 
Critical Capabilities		 10/3/19 10/3/20
Strategic Sourcing Application Suites 
Magic Quadrant		 Retired 8/1/19
Strategic Sourcing Application Suites 
Critical Capabilities 		Retired 10/8/19
Supply Chain Planning Solutions 
Magic Quadrant		 Upcoming 6/30/20
Supply Chain Planning Solutions 
Critical Capabilities		 Upcoming 6/30/20
Supply Chain Planning System of Record 
Magic Quadrant		 8/21/18 Retired
Supply Chain Planning System of Record 
Critical Capabilities		   8/31/18
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T
Talent Management Suites 
Magic Quadrant		 2/28/17 9/28/18
Talent Management Suites 
Critical Capabilities		 6/6/17 9/28/18
Third-Party Logistics, Worldwide 
Magic Quadrant		 5/3/18 5/8/20
Transportation Management Systems 
Magic Quadrant		 3/27/19 4/3/20
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U
Unified Communications 
Magic Quadrant		 7/13/16 8/31/17
Unified Communications 
Critical Capabilities		 7/19/17 8/31/18
Unified Communications as a Service, North America
Magic Quadrant		 7/30/19 7/30/20
Unified Communications as a Service, North America 
Critical Capabilities		 10/14/19 10/14/20
Unified Endpoint Management Tools 
Magic Quadrant		 8/6/19 8/6/20
Unified Endpoint Management Tools 
Critical Capabilities		 10/10/19 10/10/20
Unified Threat Management 
Magic Quadrant		 6/20/17 6/20/18
Utilities Customer Information Systems 
Magic Quadrant		 6/19/17 6/19/18
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W
WAN Edge Infrastructure 
Magic Quadrant Context		 11/26/19 3/31/20
WAN Edge Infrastructure 
Critical Capabilities		 11/26/19 11/26/20
Warehouse Management Systems 
Critical Capabilities		 8/26/19 8/26/20
Warehouse Management Systems 
Magic Quadrant		   8/31/19
Web Application Firewalls 
Magic Quadrant		 9/17/19 9/17/20
Web Application Firewalls 
Critical Capabilities		 10/29/19 10/29/20
Web Content Management 
Magic Quadrant		 7/30/19 7/30/20
Web Content Management 
Critical Capabilities		 7/31/19 7/31/20
Wired and Wireless LAN Access Infrastructure 
Magic Quadrant		 9/24/19 9/24/20
Wired and Wireless LAN Access Infrastructure 
Critical Capabilities		 9/26/19 9/26/20
Wireline Telecom Services U.S. 
Critical Capabilities		 3/19/18 3/19/19
Workforce Engagement Management 
Magic Quadrant		 2/20/20 2/20/21
Workforce Engagement Management 
Critical Capabilities		 3/20/19 3/20/20
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