Infrastructure & Operations

Keep pace with technology innovations and meet your digital business goals

I&O leaders must successfully scale digital initiatives to deliver growth

I&O leaders have to be active contributors toward their organizations' digital success in delivering growth by helping scale digital initiatives throughout the enterprise. Infrastructure and operations (I&O) leaders have to do so primarily by better aligning their capabilities with the business, delivering improving quality and lowering costs. 

IT operations management 2025: shift to succeed -- continuous insights, continuous agility, and continuous optimization
In the past I used to spend a lot of time on research, but after having a Gartner subscription, I can search a specific subject and get an immediate answer. Gartner's presentations are so rich in information that they will answer all of my questions.

Ronald Dsa

Infrastructure Director, OSN - Dubai

How we address your top challenges

Changing business and technical requirements, including the shift toward digital business and automation, require I&O leaders to evolve and advance their skills to stay relevant. I&O leaders must implement innovative strategies that embrace technology innovations to stay ahead and impact business outcomes. 

Leadership Vision for 2019: Infrastructure and Operations Leader

I&O leaders have to be active contributors toward their organizations' digital success in delivering growth by helping scale digital initiatives throughout the enterprise. Gartner can help you better align your capabilities with the business, deliver improved quality and lower costs.

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How to Build Digital Business Excellence by Reinventing I&O

Digital business transformation is an imperative for many organizations; however, if I&O organizations do not develop new capabilities, they will limit their own success. Gartner provides the insights you need to deliver competitive advantage through transformational, product-centric leadership.

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Evolve Your I&O Organization to Remain Relevant in the Cloud Era

Cloud computing forces organizations to change, but I&O leaders find themselves in a particularly challenging position as they are usually initially held responsible for the success of the cloud computing implementation. Gartner has the tools you need to improve the success of a long-term cloud strategy.

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Questions about becoming a Gartner client?

New to your role?

Success as a new infrastructure and operations (I&O) leader depends on establishing a foundation from the beginning. This requires that you gain a firm grasp of stakeholder expectations, understand how to deliver value, and clearly communicate your goals and objectives. Gartner has the tools and research to help you hit the ground running.

The Infrastructure and Operations Leader’s First 100 Days

Success as a new infrastructure and operations (I&O) leader depends on establishing a foundation from the beginning.

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Successfully Support Digital Business

Use these 10 competencies to assess and adapt your leadership style to better support digital transformation.

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Reinvent I&O for Digital Business

Exploit everything from the cloud, edge computing and the Internet of Things to DevOps and artificial intelligence to become more digitally product-centric.

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Gartner IT Infrastructure, Operations & Cloud Strategies Conference

Accelerate innovation and agility in a hybrid world

The ground is shifting for IT infrastructure and operations (I&O). New, fast-moving technologies and methodologies — from cloud, edge computing and the Internet of Things (IoT) to DevOps and AIOps — are cutting across the functional roles of typical I&O teams, challenging their skills and demanding a new kind of dexterity. I&O leaders can use this conference to:

  • Increase your knowledge of all things cloud, from migration tactics, vendor selection and cost optimization to IaaS, PaaS and SaaS.
  • Invest in the skills and technologies you need to deliver and manage cloud and noncloud services in a hybrid world.
  • Redefine the role and relevance of IT operations in a dynamic digital environment.
  • Expand the boundaries of I&O security, from DevSecOps and cloud security to cybersecurity, disaster recovery and data privacy.
  • Capitalize on emerging trends, including artificial intelligence (AI), IoT, machine learning and edge computing.
  • Cultivate cultural change with new I&O leadership practices for the digital age.
This conference was an excellent balance of people, process, tools, and navigating and inspiring change. The keynote speakers were excellent and provided great information. Very worthwhile experience!

Barbara Mitchell

Assistant Vice President, IT Operations Management, Sun Life Financial

Dig Deeper With Gartner

Key Initiative Primer

Infrastructure, Operations and Cloud Management Primer for 2020

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Key Initiative Primer

Cloud and Edge Infrastructure Primer for 2020

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Retail Digital Transformation and Innovation Primer for 2020

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Predicts 2019: Blockchain Business

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Leadership Vision for 2019: Infrastructure and Operations Leader

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The Infrastructure and Operations Leader’s First 100 Days

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Smarter With Gartner

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Create Contingency Plans for Events Canceled Due to COVID-19

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Create the Right Type of Crisis Management Team

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Learn more about how we can help you achieve your mission-critical priorities.

Gartner has research and tools focused specifically on I&O processes, technologies and human capabilities to enable your desired business outcomes.