Telus

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Telus Communications Inc.
Public
Traded asTSX: T (voting)
NYSE: TU
S&P/TSX 60 component
ISINCA87971M1032 Edit this on Wikidata
IndustryTelecommunications
IT consulting
PredecessorAlberta Government Telephones, BC Tel Edit this on Wikidata
Founded1990 (Edmonton, Alberta, Canada)[1]
HeadquartersVancouver, British Columbia, Canada
Key people
Darren Entwistle, President and CEO
Doug French, CFO
ProductsHSPA+, LTE
RevenueIncrease CAD$ 14.4 billion (2018)
2.8 billion (2018)
1.6 billion (2018)
Number of employees
59,300 (2018)
Divisions
Subsidiaries
Websitewww.telus.com

Telus Communications (stylized as TELUS) is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. The company is based in the Vancouver, British Columbia area; it was originally based in Edmonton, Alberta, before its merger with BC Tel in 1999. Telus' wireless division, Telus Mobility, offers HSPA+, and LTE-based mobile phone networks. Telus is the incumbent local exchange carrier in British Columbia and Alberta. Telus' primary competitors are Shaw Communications (in the western provinces). It also competes in the mobile sector with Rogers Communications, Bell Canada and Vidéotron (in Quebec).

Telus is a member of the British Columbia Technology Industry Association.

History[edit]

Telus in Markville Shopping Centre
Telus at Hillcrest Mall
Telus Garden in Vancouver

Telus was formed in 1990 by the government of Alberta as Telus Communications, a holding company in order to facilitate the privatization of the Alberta Government Telephones Commission (AGT), a crown corporation that provided telephone service to most of Alberta outside of Edmonton.[2][3][4] In 1995, it acquired Edmonton Telephones Corporation (EdTel), the main telephone provider for Edmonton itself, from the City of Edmonton.[5] making Telus the sole provider of telephone service in Alberta. In 1996, Telus was introduced to the public as the consumer brand, replacing both AGT and EdTel.[2][6]

In 1998, Telus and BCTel announced a proposed merger.[7] The merger was completed in 1999. While Telus was the nominal survivor, the merged company moved its headquarters from Edmonton to Vancouver. The corporate name was slightly altered to the present Telus Corporation.[2][8] The merger created Canada's second largest telcom, with 22% of market share compared to Bell Canada's 42%.[8][9][10]

Large swaths of rural Quebec, mainly the Gaspé Peninsula and the north shore, were served from 1927 by an entity known as Corporation de Téléphone et de Pouvoir de Québec, and in 1955, this became known as Québec Téléphone. In 1966, the Anglo-Canadian Telephone Company, a subsidiary of General Telephone and Electronics of Stamford, Connecticut (later GTE), became a majority shareholder in Québec Téléphone. Anglo-Canadian also owned BCTel, and GTE (later merged into Verizon) also owned services in Barbados, Dominican Republic, Jamaica, and Trinidad and Tobago. In 1997, Groupe QuébecTel was established to own Québec Téléphone. Following the merger of BCTel with Telus of Alberta, GTE sold its interests in Québec Téléphone to Telus in August 2000, which renamed it Telus Québec on April 2, 2001.

In late 2004, American telecom Verizon Communications sold its 20.5% stake in Telus. This was so that Verizon could focus more on its own services.[11]

Currently Telus is rolling out its next generation fibre optic network, and will have invested more than $51 billion in British Columbia alone between 2000–2019.

In October 2019, Telus announced it would buy home security provider ADT Inc's Canadian operations for C$700 million ($527.27 million).[12][13]

Labour dispute[edit]

After the Telus-BCTel merger, unionized employees voted to certify the Telecommunications Workers Union (TWU) as the sole bargaining agent for the expanded company's workforce. The TWU had previously been the union representing BCTel employees – it replaced the International Brotherhood of Electrical Workers (IBEW) in Alberta. A labour dispute between Telus and the TWU began after the previous contract, negotiated with BCTel before the Telus merger, expired at the end of 2000. After Telus made its final offer to the TWU it informed the union of its intention to bring an end to the dispute by unilaterally implementing its April 2005 offer to employees in Alberta and British Columbia. The next day the union went on strike, although (as is common in disputes where an employer attempts to unilaterally implement a new contract) the union consistently referred to the dispute as a "lockout."

On July 25, 2005, Telus blocked its Internet subscribers from accessing a website supporting striking union members. The company expressed concerns over content on the site, saying it identified employees crossing picket lines and encouraged disruptive behaviour,[14] while the union alleged it amounted to censorship.[14][15] The British Columbia Civil Liberties Association issued an official objection to the unilateral blocking on July 26, stating "Telus is leveraging its power as a telecommunications service provider to censor a specific group, shut down debate and limit the messages conveyed about the current labour dispute".[16] An Alberta court injunction ordered the blocked website, Voices For Change, to remove postings of "Telus employee photos" and other "intimidating or threatening material". The site owner agreed to comply and Telus unblocked the website.[17] Telus and the TWU ratified a tentative agreement on November 18, 2005, ending the dispute.[18]

Telus International[edit]

Telus International is Telus' global arm, providing global contact center and business process outsourcing services to corporations in the financial services, consumer electronics and gaming, telecommunications, energy and utilities industries.

Telus International has contact centers in the Philippines, the United Kingdom, Central America (Guatemala and El Salvador), and Eastern Europe (Bulgaria and Romania), where it is known as Telus International Europe

Relaunch of Clearnet[edit]

Main article: Clearnet (Telus Mobility)

In April 2011, Telus Mobility relaunched the Clearnet brand as a limited market trial in Kelowna, British Columbia, and Red Deer, Alberta. The company again closed to new business in June 2012.

Non-voting share conversion[edit]

In February 2013, Telus exchanged all non-voting shares into common shares on a one-for-one basis.[19]

Purchase of Public Mobile[edit]

Main article: Public Mobile

In October 2013, Telus acquired minor mobile phone provider Public Mobile[20] and relaunched it in 2015 as a "value brand" MVNO on the Telus network.[21]

Reception[edit]

In October 2008, Telus was named one of British Columbia's Top Employers by Mediacorp Canada Inc., which was announced by The Vancouver Sun, The Province and the Victoria Times-Colonist.[22]

In recent years, the company has been accused of taking actions to hinder the emergence of competition in Canadian telecommunications.[23][24] This, along with other industry concerns, has led to consumer[25] and industry[26] pressure to reform the regulatory system governing the Canadian telecommunications industry.[27][28][29]

Marketing[edit]

A Telus store in Moncton, New Brunswick

2005 Christmas campaign[edit]

For the Christmas season in 2005, an ad campaign was launched involving a hippopotamus named Hazina from the Greater Vancouver Zoo, accompanied by the song "I Want a Hippopotamus for Christmas". On May 31, 2006, the zoo was formally charged with animal cruelty for their treatment of Hazina.[30][31] Telus spokesman Shawn Hall said Telus was aware that concerns had been raised around Hazina's living conditions, which is why it stipulated that the $10,000 it paid the zoo for using Hazina go directly toward building a new enclosure for her.[32]

Sponsorship[edit]

Telus sponsors the Calgary Science Centre, the Odyssium in Edmonton, and Science World in Vancouver; Calgary was renamed Telus Spark, Edmonton was renamed Telus World of Science and Vancouver renamed as Science World at Telus World of Science.[33] Telus funds the annual Kokanee Crankworx freeride mountain bike and World Ski & Snowboard festivals, both held in Whistler, British Columbia.

Telus was a sponsor and marketing partner of Hockey Canada since 2004 and the title sponsor of Canada's national midget hockey championship, the Telus Cup, since 2005.[34] Telus has been a sponsor of Rogers Sportsnet's regional broadcasts of Calgary Flames and Edmonton Oilers games. Telus is active in Canadian professional golf as title sponsor of the Telus Open and the Telus Skins Game.

Telus is the namesake tenant in several office buildings, including The Telus Convention Centre in Calgary, Tour Telus in Montreal, Telus Plaza in Edmonton and Telus Harbour in Toronto.

Beginning in 2014, Telus began sponsoring Canada's largest nationwide technology education event: The HTML500.[35]

In November 2017, Telus announced it would take over as title sponsor for the Vancouver Santa Claus Parade, saving the parade from being cancelled.

See also[edit]

References[edit]

  1. ^ "telus – Google Search". google.ca.
  2. ^ a b c About Telus: Company history Archived April 1, 2009, at the Wayback Machine, Telus corporate website. Retrieved February 11, 2008.
  3. ^ Wilson, Kevin G., Deregulating Telecommunications: U.S. and Canadian Telecommunications, 1840–1997, Rowman & Littlefield (2000) ISBN 0-8476-9825-4 page 35
  4. ^ Alberta Online Encyclopedia, "Alberta Government Telephones" Archived May 4, 2009, at the Wayback Machine Alberta's Telephone Heritage
  5. ^ CRTC Letter dated June 30, 1998. Retrieved February 12, 2008. Archived April 10, 2008, at the Wayback Machine
  6. ^ Feakins, Kathryn H. "The Telus Story: Brand Management Strategies for a Customer-Focused Identity" (PDF). Archived from the original (PDF) on April 10, 2008. Retrieved February 12, 2008.
  7. ^ "Telus Company History". Archived from the original on April 1, 2009. Retrieved November 11, 2010.
  8. ^ a b Hunter, Jennifer, "BC Telecom/Telus Merger Archived 2007-08-10 at the Wayback Machine", Maclean's Magazine, November 2, 1998
  9. ^ Canada's Second Largest Telecommunications Firm Selects Click2learn for Learning Initiative Targeting 28,000 Employees, Business Wire, November 19, 2001
  10. ^ Fact sheet – Telus and the company's R.O.B. placing Archived January 13, 2011, at the Wayback Machine, Telus corporate site. Retrieved February 11, 2008.
  11. ^ Verizon Sells Stake in Canada's Telus Archived September 9, 2012, at the Wayback Machine, techdirt.com. Retrieved December 3, 2011.
  12. ^ Balji, Divya. "Telco Operator Telus Buys ADT's Canadian Unit for $527 Million". Bloomberg. Retrieved October 1, 2019.
  13. ^ "Telus to acquire ADT Canada assets for C$700 million". Reuters. October 1, 2019. Retrieved October 1, 2019.
  14. ^ a b "Telus cuts subscriber access to pro-union website" Archived April 22, 2008, at the Wayback Machine, CBC News, July 24, 2005
  15. ^ Doctorow, Cory, "Phone company blocks access to telecoms union's website" Archived December 25, 2007, at the Wayback Machine boingboing, July 24, 2005
  16. ^ "BCCLA Denounces Blocking of Website by Telus" Archived July 3, 2008, at the Wayback Machine, BC Civil Liberties Association (press release), July 26, 2005
  17. ^ "Alberta court grants interim injunction against posting Telus employee photos" Archived July 27, 2011, at the Wayback Machine, Telus (Media Release), July 28, 2005
  18. ^ "64% of Telus Workers Say No to Continued Labour Action", Telecommunications Industry News, November 20, 2005
  19. ^ Trichur, Rita (January 25, 2013). "Telus share-conversion plan underway". Archived from the original on June 30, 2016. Retrieved May 11, 2016.
  20. ^ Hardy, Ian (October 23, 2013). "Telus to acquire 100% of Public Mobile". Mobile Syrup. Archived from the original on December 14, 2014. Retrieved November 28, 2014.
  21. ^ Hardy, Ian. "Telus rebrands Public Mobile as "Canada's cooperative wireless provider," offers data-only LTE plans". Mobile Syrup. Archived from the original on February 5, 2015. Retrieved February 5, 2015.
  22. ^ "Top Employer: Telus Corporation". content.eluta.ca.
  23. ^ "Canadian Mobile Phone News & Reviews – Cell phones and Accessories". MobileSyrup.com. Archived from the original on April 5, 2010. Retrieved March 16, 2010.
  24. ^ "Warning – Keep Broadband Competitive in Canada". Consumersforinternetcompetition.com. December 11, 2009. Archived from the original on March 15, 2010. Retrieved March 16, 2010.
  25. ^ "crtcscandal.com". crtcscandal.com. Archived from the original on August 16, 2009. Retrieved March 16, 2010.
  26. ^ "Microsoft Word – Industry_Response_to_Bell_Telus_Request_20090406_v2.doc" (PDF). Archived (PDF) from the original on November 10, 2013. Retrieved March 16, 2010.
  27. ^ "PIAC | Deferral Accounts: Supreme Court decision shows need of legislative reform". Piac.ca. September 18, 2009. Archived from the original on February 20, 2010. Retrieved March 16, 2010.
  28. ^ "CBC News – Technology & Science – Canadian broadband blasted by Harvard study". Canadian Broadcasting Corporation. October 15, 2009. Archived from the original on March 14, 2010. Retrieved March 16, 2010.
  29. ^ "OECD Broadband Portal". Oecd.org. January 1, 1970. Archived from the original on March 8, 2010. Retrieved March 16, 2010.
  30. ^ "Greater Vancouver Zoo Charged with Animal Cruelty" (PDF). BC Society for the Prevention of Cruelty to Animals (Animal Sense Magazine), Fall/Winter, 2006. Archived from the original (PDF) on July 6, 2011. Retrieved July 28, 2010.
  31. ^ "Zoo criticized for baby hippo barn". CBC News. August 13, 2005. Archived from the original on January 7, 2008. Retrieved February 1, 2008.
  32. ^ "Zoo faces charges of cruelty to hippo". Archived from the original on October 26, 2013.
  33. ^ "Science World facility renamed 'Telus World of Science' as part of $9-million sponsorship deal" (PDF). scienceworld.bc.ca. Archived from the original (PDF) on September 29, 2007.
  34. ^ "Hockey Canada: Premier Marketing Partners". hockeycanada.com. Archived from the original on March 14, 2011. Retrieved January 13, 2012.
  35. ^ "Archived copy". Archived from the original on May 25, 2015. Retrieved May 25, 2015.CS1 maint: archived copy as title (link)

External links[edit]

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