HR Technology Strategy and Selection

Digitalize your HR function to meet critical business needs

CEOs and employees expect HR to become more digital

Executives expect digitalization to improve performance, cost savings and overall competitiveness. Employees expect a digitized workplace that reflects the personalization, speed and interconnectedness they experience outside of work. Innovations such as AI, machine learning, natural language processing or virtual assistants all present opportunities for HR to meet these expectations. 

Nearly 80% don't have the digital tech they need to do their jobs, despite focus on digital workplace programs

We are entirely transforming our talent acquisition experience and using all new technologies. It has been very valuable to have Gartner research as well as advisors to help ensure that we’re on the right track.

Liesl Inglish

Head of Global HR Operations and Learning, Conduent

Start with an HR technology strategy

The right mix of HR technology solutions is key to HR’s digitalization journey. HR leaders must:

  1. Assess the HR technology landscape to ensure it meets both current and future requirements
  2. Determine the level of investment in incumbent versus emerging technology providers
  3. Foster an agile and analytics-driven function
  4. Partner with IT and update HR technology strategy and roadmap yearly
HR technology strategy setting, HR technology selection and HR technology optimization lead to employee experience and talent and business outcomes.

Insights you can use

Digitalization and evolving employee expectations are transforming HR and demanding modern tools. Gartner's combined expertise in IT and HR can provide you the insights, data, advice and tools that will guide your HR technology investments decisions.

Stay ahead of emerging HR technology trends

Innovations such as AI, machine learning, natural language processing or virtual assistants all present opportunities for you to digitalize the HR function. Gartner can help you assess the maturity and adoption timelines of HR technologies to make more informed decisions.

Download Research

Select the right HR technology

HR leaders need to understand how HR technology will influence the way they recruit, develop and manage talent, and which technology tools and innovations are right to support this journey. Gartner can help you develop an impactful HR technology strategy and select the right technology solutions and vendors to support your organization's’ talent and business strategy and your workforce’s unique needs.

Read Article

Optimize HR technologies successfully

Successful HR technology deployments require you to consider variables that go beyond system selection and implementation, such as workforce preferences, business operating models, managing change and stakeholder expectations. Gartner can help you build the internal capabilities — such as continuous experimentation, agile methodologies and the emerging discipline of experience design —to successfully deploy and manage a diverse set of HR technologies. 

Explore This Topic

Collaborate with IT on a digital workplace strategy

A digital workplace program should not just be an IT initiative. It requires collaboration and input from various functions, including HR, IT, operations, real estate and facilities management. Gartner can provide you the insights and advice necessary for you to play a key role in defining, communicating and executing a digital workplace strategy to enhance employee experience, engagement, agility and productivity. 

Evolve Your Approach

Questions about becoming a Gartner client?

See the Research

Know Which Human Capital Management Technologies Are Emerging

Gartner has identified six trends in emerging HCM technologies that are either in early proof-of-concept stages or have been reported as early success stories in the media.

Read article

Leverage Emerging Technologies to Increase Productivity

Find out how existing and emerging technologies will better employment brands, increase workforce productivity, reinvigorate and expand D&I programs, and attract the top talent your enterprise needs.

Watch Video

HR’s Role in Leading Digitalization

Brian Kropp, Group Vice President, Gartner Research & Advisory, explains the major opportunity for human resources to lead from the front on digital transformation, and shares examples from top organizations that are already embracing the challenge.

View Report

Key Takeaways from Gartner ReimagineHR Conference 2019

More than 2,800 HR leaders came together worldwide to learn how to prepare their organizations for the future of work. Download the key takeaways to see what you missed.

Amazing conference! The quality and relevance of the content and speakers exceeded my expectations. I work in IS and support HR; the content of the conference will enable and empower me to deepen the breadth of HR knowledge to become a better business partner with HR.

Theresa Tompkins

Lead Technology Analyst, Altrica Client Services
Case Study

How do we help select HR technology?

Liesl Inglish, Head of Global HR Operations and Learning at Conduent, shares how Gartner helped transform the company's talent acquisition experience using all new technologies.

Gartner Topic Experts

Gartner’s HR experts include more than 90 people worldwide. Meet a few of our leaders. 

Leah Johnson
Vice President, Advisory

Scott Engler
Vice President, Advisory

Adriana Duque Hughes
Senior Director, Advisory

Connor Lott
Senior Principal, Advisory

Rachael Marshall
Senior Principal, Advisory

Robin Boomer
Director, Advisory

Ryan Hill
Senior Principal, Advisory

See the Research

Free Research

Top 5 Priorities for HR Leaders in 2020

Learn more
Free Research

Playbook for Delivering on the HR Strategic Promise

Learn more
Free Research

Playbook for a New Talent Deal

Learn more
Free Research

Playbook for the Future of Work

Learn more
Free Research

Becoming a World-Class CHRO

Learn more
Free Research

Introducing a Succession Management Framework to the Board

Learn more

Smarter With Gartner

Article

3 Ways to Improve Performance Management Conversations

Read now
Article

Employee Confidence in U.K. Business and Economy Languished in 3Q

Read now
Article

U.S. Companies Offer Less of a Pay Bump to Attract Job Switchers

Read now
Article

Top 5 HR Smarter With Gartner Articles in 2019

Read now
Article

HR Leaders Expect Bigger Budgets in 2020

Read now
Article

Gartner Top 3 Priorities for HR Leaders in 2020

Read now

Gartner’s 170+ HR experts are trusted advisors for over 4,000 senior HR leaders.

Our experts can equip you with labor market data, HR function benchmarks, and relevant best practices and tools that accelerate speed to execution and ensure decision quality.