Organizations with highly effective communicators are 20% more likely to report lower turnover rates than those with less effective communicators. An inadequate communications strategy can undermine cost optimization efforts in addition to other areas of the business. Customer service and support leaders should focus on fact-based, consistent messaging techniques to optimize costs effectively.
In order to successfully drive cost optimization across the enterprise, customer service and support leaders should:
- Complete a stakeholder analysis to capture information about their point of view as an input to a communications plan
- Utilize a solid communications core when constructing messages
- Commit to a consistent assessment of message effectiveness after every meeting
Download this research to learn how you can develop a results-oriented communications roadmap to build support for cost optimization.