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How to delete my account?
You can delete your page in "Settings": vk.com/settings.
You will be able to restore your account within 7 months. All information and content on your page will be available again. After 7 months the account will be deleted forever and restoring it won't be possible. If you want to delete a different page to which you don't have access, please, contact our Support team.
Contact Support
How to link a new mobile number to my account?
You can link your mobile phone number in Settings: vk.com/settings.
To change a phone number that is no longer available to you and link a new one, you will need to wait for 14 days until the number changes. If you don't want to wait for 2 weeks, you can fill out this form vk.com/restore?act=return_page. Contact us if you weren't able to link a new number following this instruction. Please don't forget to send us your phone number and a link to the profile you want to link this number to. That will help us solve the problem much faster.
Link a phone number
How do I hide my friend list?
You can hide up to 30 friends.
To that go to "Settings" → "Privacy" → "Who is visible in my list of friends and followed users" or follow this link: vk.com/settings?act=privacy. Your friends are listed first there, then you can find users you follow. Don't forget to set the "Who can view my hidden friends" option. You can't hide all your friends. VK is a social network and we want users to easily find people they may know on the site.
Where is the "Settings" section?
Click on your profile photo at the top-right corner of the site and you will see "Settings" in the drop-down menu.
Also you can find the section by following this link vk.com/settings.
My profile was hacked!
First of all try regaining access to your page here: vk.com/restore
If there are some problems with restoring access, for example the hacker is declining your request, please, contact our Support, but don't forget to attach the link to your profile. To avoid such problems in the future make sure that a current phone number is linked to your profile and regularly check your computer with this scanner: vk.com/av. If you can't follow this link, you can always download the program here: vk-gate.cezurity.com/install.php. If you use an Android phone, it's always a good idea to use this antivirus vk.cc/4ctXJ3 to check it for viruses.
Contact Support
One of the site sections is empty. What should I do?
Unfortunately, it happens sometimes. Our developers are always aware of these cases and fix them quickly. We kindly ask you to be patient as it won’t take long to solve.
If the problem is still present after 15 minutes, please write us about it. Do not forget to add related links and describe the problem in detail.
Report error
How to change the password?
You can change your password in the profile "Settings": vk.com/settings.
If you forgot your old password, you may create a new one here: vk.com/restore. To do that you need to have a valid phone number attached to your page.
Another user is using my phone number. How can I link it to my page?
Please contact our Support team. Don't forget to send us your phone number, as this will help us solve the problem much faster.
Please do not link any numbers that aren't your own. Each number can only be linked a limited number of times. It is very important that the phone number attached to your account is up-to-date and accessible, otherwise, your profile could be an easy prey to hackers and spammers. If your phone number is attached to a different page, please send us the link to this page and tell us how it happened. This will also help us solve the problem much faster.
Contact Support
Apps settings
In the "Apps settings" section (vk.com/settings?act=apps) you can view all connected sites and apps. You can remove all unnecessary authorizations or edit their access settings.
Authorization is a process of giving the app access to your VK account data. This is required for the interaction of functional possibilities of the app and site. If there are strange IP addresses in your activity history, check the "Apps settings" section to see if there are any strange authorized apps there.
I have a question about changing my name
If you typed in your real name and surname, just like they are written in your documents, in your request to change your name but it was still declined, please, contact our Support team.
Ask a question about names
Where is "My Feedback" section?
Please note that there is a bell icon at the top of the page. All of your notifications and feedback can be found there.
By clicking on this bell, a drop-down menu will open. There you can find the newest notifications – a complete list can be found by clicking on "Show all" at the bottom of this section. In the "Notification" settings vk.com/feed?section=notifications, you can choose types of events you want to receive notifications about.
I accidentally deleted something from my page. Help!
Please, click on the "Contact Support" button and tell us:
- What exactly did you delete? (photos, videos, songs, posts) - How many were there? - When and why were they deleted? We can't promise that we will definitely be able to restore the content, so please be careful when deleting something in the future. Unfortunately, the period of time when deleted content can be restored is very short, since the system keeps the information for no more than a few days. Unfortunately, there is no way to restore deleted messages.
Contact Support
How to enable sound notifications?
First check the "Settings" section → "Notifications" → "Notification settings" → "Enable sound notifications".
If sound notifications are enabled, try re-saving it – change some parameters and save, then change back and save once again. You can also find sound notification settings in the "Messages" section: vk.com/im. There is a wheel icon at the very bottom of the page where you can enable and disable sound notifications for messages.
How can I hide my "online" status?
There is no invisibility feature, so your online status can't be hidden. But look on the bright side, you ‘ll always be able to know if your friends are currently on VK. After all, social networks are meant to be used for communication.
By the way, if you are watching a movie or listening to music and don't refresh the page, your "online" status gets removed after 5 minutes. Keep in mind that we have never offered the possibility to hide your online status. Programs that promise to do this are usually harmful and tend to incorporate strange ads into the site's layout. Most importantly, they are one of the most common ways through which scammers steal your personal data. Be careful!
Where are my notes?
You can find your notes in a special section of the wall here: vk.com/notes. You can also click once (sometimes twice) on "All posts" on your wall to reach the notes.
To create a note, just place the cursor over "More" below the post text field and choose "Note". You can't set privacy for new notes, but settings for the old ones remain the same. To edit a note, click its name (bold lettered text) or publishing time, then click on dots icon at the top-right corner and choose "Edit".
What is spam?
Spam is any material that a user did not agree to receive. The quantity of spam that was sent is not important. The main thing is that the information does not interest the recipient.
Unfortunately, many users believe that spam can only consist of messages and comments, however, this is not the case. You have probably encountered bots; profiles created not for communicating but rather for promoting services. Such accounts resemble billboards in a way. On top of sending unpleasant messages these accounts also like posts and send friend requests. You are forced to view the advertisement since it is the first thing that catches your attention on these users' pages. Therefore, we ask that you only accept friend requests from people you know, and use your personal account for noncommercial purposes so that everyone is happy. If you would like to promote your business, you can create a community and develop it as you wish. Another common delusion is that adding someone to a group with the help of the "Invite friends" button is not spam. Yes, this is often true when invites are sent from a single account to people you know, but this is insufficient for spammers. They create several bots (or do something worse, like hacking people’s profiles) and send spam using those. This way of promoting may lead not only to a community getting blocked but also to all of the spamming accounts and the community administrators getting blocked as well. Please avoid all suspicious ways of promoting goods and services. This will help you avoid misunderstandings, and, more importantly, you will acquire grateful customers. Helpful articles on developing your community can be found here: vk.com/adminsclub (for now only available in Russian).
Where can I write my nickname or middle name?
You can do that here vk.com/edit?act=interests in the "About me" section.
The "Middle name" field was once available but we have decided to turn if off. However if you have written something there previously that information will still be displayed on your page.
How do bookmarks work?
"Bookmarks" section is here: vk.com/fave.
Once you like a photo, video or post, it will automatically appear in your bookmarks. If you like someone's profile picture it will get saved in your bookmarks along with the link to this user's page. There is no way to find out who has added you to their bookmarks. Be careful! Websites that promise you this information are usually just using your curiosity to steal your password. Do not share your VK password with third-party sites and apps.
How can I send a message?
On every users page under his profile picture there is "Write a message" button. If the button's not there, this means that the users has limited the number of people who can message him.
Once you send a message the dialog with this user will appear in "Messages" section (vk.com/im). There you can find a specific chat using the search bar. In the same section you can create a group chat. Click on the plus sign at the top of the chats list and select the users you want to add.
Why does my status show what song I'm listening to?
Using our audio status feature you can share your music in real time.
To use this feature click on the broadcast icon in the audio player and select "On my page", or simply click on your status and check the "Broadcast names of the tracks" box. After this all songs will be broadcasted to your status. Everybody will be able to listen to songs from your status by simply clicking on it. Once someone starts listening to your broadcast a counter with the number of listeners will appear on your page. If you don't want your music to be shown in your status simply click on your status and uncheck the "Broadcast names of the tracks" box.
How can I remove photos, posts and other materials from my bookmarks?
To remove a photo, video or any other content from your bookmarks click on "Like" icon under this item again. This will cancel the action.
Removing all bookmarks at once isn't possible — you need to "un-like" every item one by one.
Where can I edit my date of birth?
To edit your date of birth, make it public or hide it completely click on "Edit" under your profile picture.
Can I see who has visited my page via the VK app (for example, “My Guests and Followers”)?
The current apps only analyze and give results about Likes and Comments left on your page. There is no ability to see a list of everyone who has visited your page.
If a user went to your page and didn’t leave a like or comment, their presence there will not be noted. You can read more about that here: vk.com/wall-22884714_7239.
How can I learn when my profile was registered?
Third-party developers have created an app exactly for learning this information: vk.com/rating
Keep in mind this app wasn't created by us. All questions about it should be directed at the third-party developers who have created it. You can find their contact information under the app.
How can I change my relationship status?
You can do that here: vk.com/edit. If there is no necessary choice there, check if you have selected your sex correctly.
In order to have a "Dating" status, select "In a relationship with" and find your partner in the list of users. He/She will need to indicate you in his/her profile information as well.
“Accessibility features” in Settings
This function is designed for users with poor vision which use special screen reader programs when working online.
Enabling this option allows such programs to work correctly on our site. NVDA and JAWS for Windows and VoiceOver for MacOS.
Stickers on photos
On April 1st, 2017, VK gave users the ability to have fun with friends’ profile pictures by adding an “Upgrade” button. The button gave you the ability to stick up to 10 joke stickers on a friend’s profile picture. This special feature only lasted for a day.
However, you can still modify your own pictures. You can open your profile picture, click on the “More” button and then “Effects”. Here you can add stickers to your photos as well as draw on them or add text! Have fun!
Post view counter
The post view counter is a new way of measuring you posts’ popularity along with likes, reposts and comments. It has been available for publications since 1 January 2017 on.
The counter can be found on posts on your personal profile, on others’ profiles as well as those in communities from its members. This information cannot be hidden and is available to all users on the site. It is impossible, however, to find out who exactly has seen your post. These statistics are available on the full and mobile versions of the site as well as on the iOS and Android versions of the VK mobile app.
What happened to the "Invisible" status?
We’ve changed the way the Online status works. After a user leaves the site, the time of their last visit shown on the site has been shortened from 15 minutes to 5.
A side effect of this change is that now it’s impossible to stay outside of the network, even on unofficial VK applications. There are some third-party organizations that used this possibility, but we never recommend users to use them as we don’t know the nuances of their work and cannot attest to their program’s security.
Why don’t I see mentions from communities and users?
Unfortunately, mentions are too often used by spammers and others who misuse them for their own suspicious purposes, therefore we had to rethink the algorithms. Now, users won’t see mentions if:
– they are not a part of the community or are not friends with the post’s author; – the post was published on a user’s page who isn’t friends with the user mentioned; – they were mentioned in a private or closed community, where the mentioned user is not a member. If you can’t find a mention from a friend or community which you are in, please let us know through Support and send us the link to the post. We will look for the reason for the mess-up.
How can I hide the view count?
The view count can't be hidden and is public information, accessible to all users. This function has a rather useful purpose. Now you will be able to see how many people were interested by your post. The number of views is determined by a special algorithm and there’s no reason to not trust in them.
How are post views counted?
Post views are counted using a special algorithm. Whether in the news feed or by switching to the page, no additional actions are needed to be done by the user.
The views are not unique. If you view a post twice in a row, the counter won’t increase. However, if you decide to return to the post after some time, it will. Other specifics of the view counter we would rather not go into so that no one tries to manipulate it for their own purposes. If you repost something, not all originals will have views counted. When there’s a repost, the repost will be viewed instead of the original. Widget views on the site so far are not counted, however we plan to change it so that they are. The same thing goes with promo posts.
How can I create a link to a user or community?
There are 2 ways:
1. *andrew Type in the symbol “*” and write the short username or ID (*id6492). You can start by typing the full name. A list of your friends’ names will appear below, where you can choose the one you want using your mouse or by pressing Enter. The text may be modified a bit by removing the person’s last name and leaving only their first. Instead of “*”, you can use the “At” sign, “@”. 1. [id***|Any text] Where *** is the user ID. (club – for groups and public pages) (events — for events). Instead of id***, you can use a short name: [andy|Andrew]. This works in posts, comments, group descriptions and videos. In general, it’s supported by most of the site’s services.
Why can’t I see how many people have viewed my post?
View counts won't be shown on posts that were posted before January 1st, 2017.
After January 1st, the counter can be found on a user’s posts on their profile as well as a community’s own posts on their community page.
Where did the “Casino Online” section in my menu come from?
If you see additional sections, it means that your computer is hosting malware which you should find and delete as soon as possible. We advise you to use an antivirus scanner to find this malware.
You can find an antivirus scanner here vk.com/av. Please note that if you install the anti-virus automatically, additional Yandex services may be installed. To opt out, perform a custom installation.
How can I change the size of the page or font?
Please press Ctrl + 0 to return the page to its standard size. You can always press Ctrl and spin the wheel on the mouse in order to choose a comfortable size.
There’s an error when I try to integrate with Instagram
Unfortunately, we are encountering a problem with integration. We don’t have any ability to fix these malfunctions since they are taking place on Instagram’s side.
We hope that their specialists will soon find a way out of this situation and everything will work in order. Your search for returned no results.
Try using other keywords, e.g.: "delete profile", "create conversation".
Check your request for misprints.
Popular Questions
I forgot my password
There are few ways to solve this problem:
1. If your page is linked to a valid mobile phone number, you can easily change your password here: vk.com/restore. 2. If you don't have access to the linked number or it's unavailable right now, please contact our restore service vk.com/restore?act=return_page. 3. If you have enabled 2-step verification, you need to use this link: vk.com/restore?act=return_page 4. If you access your page automatically, the browser you use keeps your password. Try you luck here: – Mozilla: Settings → Privacy; – Chrome: insert chrome://settings/passwords in the browser address bar and press Enter; – Opera: insert opera://settings/passwords in the browser address bar and press Enter.
My page has been blocked!
When your account is blocked you are able to log in and see the reason and the duration of the ban. You can also see the instructions on restoring access to your page. Please read them carefully.
You can't unlock your page until the duration of the ban is over. Regaining access to your page is always free. If you are offered to pay or send an SMS to any phone number, it may be fraud. In this case, we advise you to scan your computer for viruses, you can use vk.com/av. If you cannot follow this link, download it from vk-gate.cezurity.com/install.php.
How do I delete my profile without having access to?
We can help you block a page to which you don't have access. The profile you want to block must have your real name and photos with your face. The page you are contacting us from should also have your real name and surname.
Please write us and do not forget to add the link to your page and attach two images: 1. Photo of your document (e.g., passport, driving license, birth certificate). 2. Photo of your face in front of your request (i.e. near the screen displaying your question). We need it to be sure that you are the real owner of the profile. If you send irrelevant photos, the request review time. If you want to delete the page you are contacting us from, there is no need for our help. You can do that in "Settings". After 210 days the page will be deleted forever. During this 7 month period you'll be able to restore access to the page. There is no way to delete it immediately and forever.
Block profile
Updated Music section
We have updated our audio section on 27.04.17. The old design is gone forever but the new and cool one is here to stay.
What's new: – All audio albums have been automatically converted into playlists – Playlists can be added to your own music collection and attached to wall posts and messages. – You can also add a cover and description to your playlists. – For those who want to evaluate the popularity of their music collections, we added a counter of views and plays. – Updated Suggested music. You can read about this update in more detail here: vk.com/blog/vkmusic.
Updated Music section. Playlists.
Old audio albums have automatically been transformed into playlists.
- Playlists can be attached to posts and messages (one playlist per post) - Every playlist has a play counter - A track can be added to several playlists simultaneously - Once a song is deleted from a playlist, it get deleted only from this playlist and still remains intact in all others - You can edit the order of the songs in your playlists. Even more — you can subscribe to a user’s playlist and follow all the changes in it. To edit a playlist put your cursor on its cover and tap on the pencil icon. Upload a cover, change the name, edit the description, add or delete songs. Once you update your original playlist, all its copies will be updated as well.
Suggested music. Popular music
We have noticeably updated out “Suggested music” section. Now you can find even more great new songs.
This section allows you to easily reach the playlists of your friends and communities, listen to new songs, popular tracks and also find your recently listened songs. We have temporarily removed the beloved by many “Genres” section. It is currently under development. We will try to make it even more comfortable and sensitive to the preferences of every single user.
How can I restore deleted messages?
There is no way to restore deleted messages.
However deleting messages works just on one side — your friend still has those messages, unless he has deleted them as well. You can ask your friend to forward them to you. You can forward up to 100 messages at once. Be careful — extensions, apps and sites that promise you to restore your deleted messages are dangerous. There is nothing behind these empty promises but malware that aims to steal your passwords. By using them you risk losing money and access to your page.
An app isn't working. What should I do?
Please check if other apps are working. If they are up and running — then probably the developers of your app are currently working on it or maybe they have decided to close it completely.
Usually when things like this happen app's developers inform users about it in the official community the link to which is available under the app. You should send all your questions and concerns to this group.
Another user is using my phone number. How can I link it to my page?
Please contact our Support team. Don't forget to send us your phone number, as this will help us solve the problem much faster.
Please do not link any numbers that aren't your own. Each number can only be linked a limited number of times. It is very important that the phone number attached to your account is up-to-date and accessible, otherwise, your profile could be an easy prey to hackers and spammers. If your phone number is attached to a different page, please send us the link to this page and tell us how it happened. This will also help us solve the problem much faster.
Contact Support
My profile was hacked!
First of all try regaining access to your page here: vk.com/restore
If there are some problems with restoring access, for example the hacker is declining your request, please, contact our Support, but don't forget to attach the link to your profile. To avoid such problems in the future make sure that a current phone number is linked to your profile and regularly check your computer with this scanner: vk.com/av. If you can't follow this link, you can always download the program here: vk-gate.cezurity.com/install.php. If you use an Android phone, it's always a good idea to use this antivirus vk.cc/4ctXJ3 to check it for viruses.
Contact Support
How can I create a game or an app?
Information about creating an app for VK is available here: vk.com/dev.
Keep in mind that you will need at least basic programming skills in order to create an app.
What is “Prometheus” and how can I get the fire badge?
“Prometheus” is an artificial intelligence that has been developed using machine learning technology and neural networks. We have trained it to seek out and support interesting authors. The system is constantly finding creators of unique content and follows their accomplishments. Talented users and interesting communities get a special badge in the shape of a flame as well as wider reach.
The mobile app’s “Suggestions” service shows an author’s posts to others that are not yet familiar with their works, but might be interested in them. “The fire badge” is given for 7 days, which is also the amount of time the users and communities benefit from enhanced reach. This badge can be gotten more than once. Authors who continue to create and fascinate their audience will be honored by “Prometheus” again. How can I get the badge? Create unique materials and publish them on our site. This doesn’t mean that all of your materials need to be unique. If an artist posts their own work while at the same time publishing the works of an illustrator that inspires them, “Prometheus” will still honor them. But if a community’s posts only consist of links to another site, the mechanism won’t be able to determine if the material on the linked site is unique or not. If you follow this advice, but you don’t get the badge, don’t get discouraged. It doesn’t mean that your works now and in the future won’t be recognized. “Prometheus” only recently started working, but he can’t find and share all authors’ interesting content at once. But the system is constantly learning and perfecting itself. Protecting the author We are teaching “Prometheus” to recognize original content and enter the source into the “Suggestions” section. In order for the algorithm to determine that your content is unique, it should be posted directly on VK. This is a form of technical protection. If you published materials on a different service or someone else beat you to posting the materials on our site, “Prometheus” won’t be able to tell that you were the author. Therefore, we advise you to upload materials directly to VK and only afterwards to other places on the web. I posted content first but another user copied it. What can I do? These materials will appear in the “Suggestions” section under your name. This means that a copied post won’t attract a new audience to another user or community. Where can I find a list of pages that “Prometheus” has found? So far, there’s no such list, but we discuss the most interesting users in the community: https://vk.com/authors. You can also read more about “Prometheus” here, https://vk.com/blog/creators and here, Prometheus
How can I transfer money?
Open or start a conversation with the person to whom you would like to transfer money and click on the paperclip symbol (“Attach” button), choose “Money”, enter the sum and any comments, use a bank card and confirm the transfer. The recipient will receive a message with the transfer, and they then will choose which card they want to receive the money on.
Money can be transferred from and received on Mastercard, Maestro and Visa cards issued by Russian banks. Money can also be received on Mastercard and Maestro cards issued in Azerbaijan, Armenia, Belarus, Germany, Georgia, Israel, Italy, Kazakhstan, Latvia, Lithuania, Moldova, Romania, Uzbekistan, Ukraine, France, Czech Republic, and Estonia. You are able to choose a sticker pack for receiving a transfer on MasterCard. However, the offer is available once a week. |