News
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How can I share a post with friends or community members?
In order to do that click on the "Share" megaphone-button.
You can either:
- share the post with friends and followers by posting it on your wall
- repost it to a community you manage
- send it in a message to a friend or to a chat you are a member of.
Whichever way you choose you can add your thoughts regarding the post and it will get shared along with the post.
There are three reasons why "On my wall" and "To my community" options aren't available:
- the post is available only to user's friends. To make sure if that's the case, check if there's a lock sign on the post
- the post is in a private or closed community
- the post was published by a user, not a community. You can't reblog these posts just like people can't share posts left on your wall by users other than yourself.
”Stories” section
Stories are a new way to share photos and short videos with friends on VK without publishing them on your page.
It’s available on the latest Android ( vk.cc/android) and iPhone ( vk.cc/iphone) versions of the VK app. On the full version of the site, stories can only be watched for now.
You can take pictures or record videos (15 seconds or less). You can add graffiti, stickers and text, talk about what you’re doing right now and send holiday wishes to others. Your stories will be visible to friends and followers in the Stories block above the news feed for 24 hours after you publish it.
Stories can be published both for your friends and followers as well as for individual friends. In this case, those stories will only be available to the friend you sent it to.
You can learn more about this function in the Android and iOS mobile apps here: vk.com/blog/stories
How can I create a story?
Stories are available in the latest version of the Android ( vk.cc/android) and iPhone ( vk.cc/iphone) versions of the VK app. In old versions of the mobile app, the section may not work. To create a story, click on the button “Story” in the news section.
Stories can only be watched, but not created, on laptops or desktop computers.
As of now, there are no plans to create the Stories function for Windows Phone.
Stickers on photos
On April 1st, 2017, VK gave users the ability to have fun with friends’ profile pictures by adding an “Upgrade” button. The button gave you the ability to stick up to 10 joke stickers on a friend’s profile picture. This special feature only lasted for a day.
However, you can still modify your own pictures. You can open your profile picture, click on the “More” button and then “Effects”. Here you can add stickers to your photos as well as draw on them or add text! Have fun!
Why are the fonts for different posts not the same?
In the Smart Feed and in Suggestions you may see that the font in short posts is larger than the font in longer posts. This is a new function that will soon be available to all users. The change only affects posts that do not contain media files (such as pictures, videos, etc.).
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Popular Questions
I forgot my password
There are few ways to solve this problem:
1. If your page is linked to a valid mobile phone number, you can easily change your password here: vk.com/restore.
2. If you don't have access to the linked number or it's unavailable right now, please contact our restore service vk.com/restore?act=return_page.
3. If you have enabled 2-step verification, you need to use this link: vk.com/restore?act=return_page
4. If you access your page automatically, the browser you use keeps your password. Try you luck here:
– Mozilla: Settings → Privacy;
– Chrome: insert chrome://settings/passwords in the browser address bar and press Enter;
– Opera: insert opera://settings/passwords in the browser address bar and press Enter.
My page has been blocked!
When your account is blocked you are able to log in and see the reason and the duration of the ban. You can also see the instructions on restoring access to your page. Please read them carefully.
You can't unlock your page until the duration of the ban is over.
Regaining access to your page is always free. If you are offered to pay or send an SMS to any phone number, it may be fraud. In this case, we advise you to scan your computer for viruses, you can use vk.com/av. If you cannot follow this link, download it from vk-gate.cezurity.com/install.php.
How do I delete my profile without having access to?
We can help you block a page to which you don't have access. The profile you want to block must have your real name and photos with your face. The page you are contacting us from should also have your real name and surname.
Please write us and do not forget to add the link to your page and attach two images:
1. Photo of your document (e.g., passport, driving license, birth certificate).
2. Photo of your face in front of your request (i.e. near the screen displaying your question).
We need it to be sure that you are the real owner of the profile. If you send irrelevant photos, the request review time.
If you want to delete the page you are contacting us from, there is no need for our help. You can do that in "Settings". After 210 days the page will be deleted forever. During this 7 month period you'll be able to restore access to the page. There is no way to delete it immediately and forever.
Updated Music section
We have updated our audio section on 27.04.17. The old design is gone forever but the new and cool one is here to stay.
What's new:
– All audio albums have been automatically converted into playlists
– Playlists can be added to your own music collection and attached to wall posts and messages.
– You can also add a cover and description to your playlists.
– For those who want to evaluate the popularity of their music collections, we added a counter of views and plays.
– Updated Suggested music.
You can read about this update in more detail here: vk.com/blog/vkmusic.
Updated Music section. Playlists.
Old audio albums have automatically been transformed into playlists.
- Playlists can be attached to posts and messages (one playlist per post)
- Every playlist has a play counter
- A track can be added to several playlists simultaneously
- Once a song is deleted from a playlist, it get deleted only from this playlist and still remains intact in all others
- You can edit the order of the songs in your playlists.
Even more — you can subscribe to a user’s playlist and follow all the changes in it.
To edit a playlist put your cursor on its cover and tap on the pencil icon. Upload a cover, change the name, edit the description, add or delete songs. Once you update your original playlist, all its copies will be updated as well.
Suggested music. Popular music
We have noticeably updated out “Suggested music” section. Now you can find even more great new songs.
This section allows you to easily reach the playlists of your friends and communities, listen to new songs, popular tracks and also find your recently listened songs.
We have temporarily removed the beloved by many “Genres” section. It is currently under development. We will try to make it even more comfortable and sensitive to the preferences of every single user.
How can I restore deleted messages?
There is no way to restore deleted messages.
However deleting messages works just on one side — your friend still has those messages, unless he has deleted them as well. You can ask your friend to forward them to you. You can forward up to 100 messages at once.
Be careful — extensions, apps and sites that promise you to restore your deleted messages are dangerous. There is nothing behind these empty promises but malware that aims to steal your passwords. By using them you risk losing money and access to your page.
An app isn't working. What should I do?
Please check if other apps are working. If they are up and running — then probably the developers of your app are currently working on it or maybe they have decided to close it completely.
Usually when things like this happen app's developers inform users about it in the official community the link to which is available under the app. You should send all your questions and concerns to this group.
Another user is using my phone number. How can I link it to my page?
Please contact our Support team. Don't forget to send us your phone number, as this will help us solve the problem much faster.
Please do not link any numbers that aren't your own. Each number can only be linked a limited number of times. It is very important that the phone number attached to your account is up-to-date and accessible, otherwise, your profile could be an easy prey to hackers and spammers.
If your phone number is attached to a different page, please send us the link to this page and tell us how it happened. This will also help us solve the problem much faster.
My profile was hacked!
First of all try regaining access to your page here: vk.com/restore
If there are some problems with restoring access, for example the hacker is declining your request, please, contact our Support, but don't forget to attach the link to your profile.
To avoid such problems in the future make sure that a current phone number is linked to your profile and regularly check your computer with this scanner: vk.com/av. If you can't follow this link, you can always download the program here: vk-gate.cezurity.com/install.php.
If you use an Android phone, it's always a good idea to use this antivirus vk.cc/4ctXJ3 to check it for viruses.
What is “Prometheus” and how can I get the fire badge?
“Prometheus” is an artificial intelligence that has been developed using machine learning technology and neural networks. We have trained it to seek out and support interesting authors. The system is constantly finding creators of unique content and follows their accomplishments. Talented users and interesting communities get a special badge in the shape of a flame as well as wider reach.
The mobile app’s “Suggestions” service shows an author’s posts to others that are not yet familiar with their works, but might be interested in them.
“The fire badge” is given for 7 days, which is also the amount of time the users and communities benefit from enhanced reach. This badge can be gotten more than once. Authors who continue to create and fascinate their audience will be honored by “Prometheus” again.
How can I get the badge?
Create unique materials and publish them on our site.
This doesn’t mean that all of your materials need to be unique. If an artist posts their own work while at the same time publishing the works of an illustrator that inspires them, “Prometheus” will still honor them. But if a community’s posts only consist of links to another site, the mechanism won’t be able to determine if the material on the linked site is unique or not.
If you follow this advice, but you don’t get the badge, don’t get discouraged. It doesn’t mean that your works now and in the future won’t be recognized. “Prometheus” only recently started working, but he can’t find and share all authors’ interesting content at once. But the system is constantly learning and perfecting itself.
Protecting the author
We are teaching “Prometheus” to recognize original content and enter the source into the “Suggestions” section. In order for the algorithm to determine that your content is unique, it should be posted directly on VK. This is a form of technical protection. If you published materials on a different service or someone else beat you to posting the materials on our site, “Prometheus” won’t be able to tell that you were the author. Therefore, we advise you to upload materials directly to VK and only afterwards to other places on the web.
I posted content first but another user copied it. What can I do?
These materials will appear in the “Suggestions” section under your name. This means that a copied post won’t attract a new audience to another user or community.
Where can I find a list of pages that “Prometheus” has found?
So far, there’s no such list, but we discuss the most interesting users in the community: https://vk.com/authors. You can also read more about “Prometheus” here, https://vk.com/blog/creators and here, Prometheus
How can I transfer money?
Open or start a conversation with the person to whom you would like to transfer money and click on the paperclip symbol (“Attach” button), choose “Money”, enter the sum and any comments, use a bank card and confirm the transfer. The recipient will receive a message with the transfer, and they then will choose which card they want to receive the money on.
Money can be transferred from and received on Mastercard, Maestro and Visa cards issued by Russian banks. Money can also be received on Mastercard and Maestro cards issued in Azerbaijan, Armenia, Belarus, Germany, Georgia, Israel, Italy, Kazakhstan, Latvia, Lithuania, Moldova, Romania, Uzbekistan, Ukraine, France, Czech Republic, and Estonia.
You are able to choose a sticker pack for receiving a transfer on MasterCard. However, the offer is available once a week.
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