If you're using an incognito browser or watching a video outside of the YouTube app, you may not be signed in to YouTube. If you're not signed in, you may see ads on YouTube videos. Review the steps below for help with resolving your issue.
Common troubleshooting steps
Check YouTube Premium availability in your location
YouTube Premium benefits only work in countries/regions where YouTube Premium is available. Check that you're in a location where YouTube Premium is available.
Check that your membership hasn't expired
Make sure your YouTube Premium membership has not expired. You can double check at youtube.com/paid_memberships.
Try signing into YouTube Premium again
Make sure that you're signed in to the account associated with your YouTube Premium membership.
- Try signing out and signing back in to the account associated with YouTube Premium.
- Check that you see the YouTube Premium logo (instead of the YouTube logo) in YouTube.
- Note that if you're watching a YouTube video in another app, you may see ads. Some apps display YouTube videos in a lightweight web browser rather than in the YouTube app. To avoid seeing ads, sign in to the account associated with your YouTube Premium membership in the lightweight web browser.
Using YouTube on a smart TV?
- Make sure you're signed in on your TV to the account associated with your YouTube Premium membership.
- If you're casting to TV, make sure you're signed in on both the TV and the computer or device you're using.
- If you're using Google Home, make sure you're signed in to the correct account in the Google Home app.
Check if you've blocked YouTube cookies
If you're watching a YouTube video embedded on a website, make sure you're not blocking YouTube cookies.
To unblock YouTube cookies:
- On a computer, open Google Chrome.
- At the top right, select Menu
> Settings.
- Under the "Privacy and security" section, select Site Settings.
- Under "Permissions", select Cookies and site data.
- Under "Sites that can always use cookies", click Add.
- Create an exception for "[*.]youtube.com."
- To the right, select Close.
Learn more about managing cookies in Chrome or in other browsers, like Safari, Firefox, and Opera.
More troubleshooting steps to try
Check if you're seeing info cards or annotations
Sometimes you may see an info card or annotation in a video, which might look like an ad. YouTube creators can include these cards in their videos, but they are not ads—learn more about cards and annotations on YouTube. Your YouTube Premium membership won't hide cards or annotations. However, if you're using YouTube on a computer, you may be able to disable them within your settings in YouTube (select your profile photo > Settings > Playback).
Get in touch with support & submit product feedback
If you're still having trouble, contact support. When contacting support, please mention the following:
- The type of ad you saw (video ad before your video started, banner/text ad at the bottom of the video, video ad in the middle of a video, ad on homepage or browser page).
- Where you saw the ad (youtube.com, YouTube mobile app, or a TV or game console).
- Include a link to the video.
- Let us know approximately when you saw the ad.
Send product feedback to YouTube:
- You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
- To do this, select your profile photo > Feedback
in YouTube.
- Make sure to check the box for "System logs." This helps us better understand your issue.