Digitalization puts information technology at the center of business growth, placing greater scrutiny on IT performance. IT collects lots of performance metrics, but if you're like most IT leaders, you struggle to make those metrics meaningful to those outside IT.
Redefine IT’s Business Value
CIOs struggle to communicate the business value of IT
Turn metrics into a compelling business story
CIOs must change the way they communicate to business leaders to make clear the better business outcomes IT creates. Successful CIOs draw clear connections between IT and business value, and communicate that value effectively to business stakeholders.
Insights You Can Use
Transform from delivery executive to business executive
CIOs are shifting from controlling cost to driving revenue, and from gathering data to exploiting it for better business outcomes. As a result, they are changing the way they communicate to business leaders to make clear the better business outcomes IT creates.
Focus on the right metrics
IT collects all sorts of performance metrics — uptime, availability, budget allocation, etc. — but operational or functional performance metrics are often not relevant to business partners. Improved business performance is the one true measure of the business value of IT.
Podcast
CIOs must become digital leaders
Leadership is the key word for CIOs and IT executives in the digital age. To become digital leaders, CIOs must also become better storytellers. Businesspeople need to see the value and results in compelling ways, not just be told the many steps and the technology in too much detail.
Unlock the business value of digital
Turn your vision into action at Gartner Symposium/ITxpo®, where the world’s top CIOs gain a strategic view of the emerging trends shaping IT and business. An unparalleled gathering of Gartner analysts, industry experts, peers and solution providers lets you explore new ways to approach critical challenges, make decisions with confidence and achieve greater impact as a leader.
Gartner is a trusted advisor and an objective resource for more than 15,000 organizations in 100+ countries.
Gartner is a trusted advisor and an objective resource for more than 15,000 organizations in 100+ countries.
Learn more about how we can help you achieve your mission-critical priorities.