Waze Advertising Refund Policy

Last Updated on June 7, 2012

1. As Waze offers a service, there are no refunds. However, we recognize that exceptional situations may occur, and therefore, we may be prepared to provide you with a refund under the circumstances outlined in this document.
2. If you have overpaid - Once payment to Waze has been made it cannot be reversed. Your sole remedy in the event of overcharging or overpayment shall be to file an appeal relating to all or any part of the Activity Report. You may file such an appeal with Waze by sending a letter containing the grounds for and details of your appeal within five (5) business days of the delivery date of the Activity Report to waze-ads-billing@google.com. If you do not properly contact us during this period, you agree that we may construe your lack of contact or silence as an acceptance of the Activity Report and the Services performed on your behalf, with no further right of redress or refund for such appeal. Waze will thoroughly investigate the claim, and Waze shall have the sole discretion in determining whether to accept your appeal within five (5) business days of its receipt of your appeal. In the event your appeal is accepted, we will refund you the overpaid portion of the Budget.
3. If your Ads were not featured on the Service - In the event that your Ads did not appear on the Service due to a technical error, malfunction, or failure, you must submit a claim to Waze in this regard containing the grounds for and details of your claim to waze-ads-billing@google.com within ten (10) business days of the delivery date of the Activity Report. If you do not properly contact us during this period, you agree that we may construe your lack of contact or silence as an acceptance of the Services performed on your behalf under the Activity Report, with no further right of redress or refund for such claim. Waze will thoroughly investigate the claim, and Waze shall have the sole discretion in determining whether to accept or reject your claim within ten (10) business days of its receipt of your claim. In the event your claim is accepted, we will refund all or a portion of the Budget, in accordance with what Waze has determined you are entitled to receive.