If you think your account has been hacked or taken over, you should visit this page to secure your account. We'll ask you to change your password and review recent login activity.

Your account may have been hacked if you notice:

You can also review these tools and tips to help keep your account safe. You may also want to learn how to protect yourself against malicious software that can potentially compromise your account.

Note: If the email associated with your Facebook account has changed, you can reverse this. When an email is changed, we send a message to the previous email account with a special link. You can click this link to reverse the email change and secure your account.

Spam involves contacting people with unwanted content or requests. This includes sending bulk messages, excessively posting links or images to people's timelines and sending friend requests to people you don't know personally.

Spam is sometimes spread through clicking on bad links or installing malicious software. On other occasions, scammers gain access to people's Facebook accounts, which are then used to send out spam.

If you clicked on something that turned out to be spam or your account is creating unwanted posts, events, groups or Pages, try these steps:

Note: If you think the person posting spam was hacked, tell them to visit the Help Center to get help.

If there's spending activity on your account that you don't recognize, please review your purchase history. If you still don't recognize this activity after reviewing your purchases, let us know.

If you think your account was taken over by someone else, we can help you secure it.

Do you think your personal Facebook profile may have been hacked? Learn how to secure your account.

If you don't recognize activity on your advertising account, here are a few steps you can take to learn more about charges that occurred and what may have caused them:

The Billing section of Ads Manager is where you can find your ad account's billing information. There, you can view your payment history and get receipts for payments you've made for your ads.

To learn more about a specific charge, go to the list of transactions in the Billing section of your Ads Manager and click the Transaction ID of the charge you want to know more about. This will bring you to your receipt for that charge. Your ads receipt will show you things like how much you paid, when you paid, which payment method was charged and which ads you spent money on.

Once you have your ads receipt, you can review the Billing Reason that's listed on it to find out why you were charged. This will let you know if a charge happened because you reached your billing threshold or your monthly bill date:

Keep in mind that it's normal to be charged for ads multiple times a month or even after you've stopped running them. This is because when you create ads on Facebook (like boosting posts from your Page), you don't pay for them right away. Instead, as they run and people see them, they accrue ad costs that you'll be charged for later.

There are 2 ways you'll be charged for these costs:

A billing threshold is an amount that you can spend on ads before we charge you for them. Whenever your ad costs reach your billing threshold, we'll charge you that amount. Your monthly bill date is when we charge you each month for ad costs that don't quite reach your billing threshold.

Because of this, you may be charged multiple times or just once in a given month, depending on how much money you're spending on ads:

Learn more about your billing threshold and monthly bill date.

A budget is a cost control tool. It helps control your overall spend for an ad set (or campaign). There are two types of budgets:

If you set a daily budget but meant to set a lifetime budget (or vice versa), you may be billed differently than expected.

Note: If you only want to spend a specific dollar amount over the lifetime of your ad, double check to make sure you set a lifetime budget, not a daily budget.

If you share either your payment method or ad account with others, be sure to check with them if you don't recognize charges on your account. Often times in this scenario, another person has run separate ads using your payment method or ad account.

If you think this is the case, go to your Account Settings in Ads Manager. In the Ad Account Roles section, you'll be able to see who has access to your account. Contact anyone you know who may have placed an order for ads with your payment method.

You can also review your account history to see recent activity on your ad account:

If you've checked these things, still see purchases that you don't recognize and/or believe someone has hacked your ad account, please let us know.

It's possible that your friend's account is sending out spam. This could be because:

Learn more about keeping your account secure and how to deal with spam.

If your friend can't get into their account because it was taken over by someone else, please show them the Hacked Accounts section of the Help Center so we can help. They can also visit this page to begin securing their account.

If your friend is medically incapacitated and unable to use Facebook, we might be able to help you remove their account. If your friend's condition is reversible, we can deactivate the account instead of deleting it. That way, when this person recovers they can log back in and reopen the account.

If your friend passed away, please report their profile to be memorialized. Memorializing an account helps keep it secure by preventing anyone from logging into it.

If you have a Facebook account and want to report someone that's pretending to be you or someone you know:

If you don't have a Facebook account and want to report someone that's pretending to be you or someone you know, please fill out this form.

If you can't access your Page, first check to see if another admin of the Page may have removed you. The best thing you can do is contact a Page admin and ask them to add you back. Keep in mind that there are different kinds of Page roles, and only admins can add or remove people.

Pages can only be accessed through a personal account that belongs to an admin. If you think your Page was taken over by someone else, it may mean that your personal account or the account of someone who works on your Page was hacked.

Your account may have been hacked if you notice:

If your personal account was hacked, we can help you secure it. If you think someone else who works on your Page was hacked, please tell them to go to the Hacked Accounts section of the Help Center to get immediate help.

Keep in mind that you may have also lost access to your Page if you're not the authorized representative of the Page's subject or content, or if your Page was reported and removed for infringing someone's intellectual property rights.