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Unlocking Insights and Enabling Personalized Engagement

The New York Times covered how the City of San Jose used our tools to address undercounting for the 2020 Census.
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Solutions

Enrollment
  • Outreach: Collect inbound opt-ins from potential clients
  • Screening: Quickly and easily collect data to screen for program eligibility
  • Follow-ups: Communicate and support clients through the enrollment process
Reminders
  • Personalized: Send reminders tailored to your client
  • Send practical resources: Send location, directions and transportation info
  • Scheduling: Create trigger-based rules for reminders for different programs
Surveys
  • High response rate: Collect data from clients efficiently
  • Faster data collection: Easiest way for clients to respond
  • Data dashboard: See data visualized on charts and tables immediately
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Easily Create Scalable Campaigns Using Text Messages

Engage Your Clients via Text Messaging

Your Needs
Our Solutions
Your Benefits
Nonprofits Needs
It’s time-consuming and challenging to engage low-income clients.
  • Low-income clients have low response rates for email and phone calls because of lack of regular internet, cell plan, or landline access
  • The number of low-income people who need services are increasing, but nonprofit staff and budgets are not
Our Solutions
Interactive text messaging to improve outreach to low-income clients
  • 90% of low-income people have mobile phones
  • 95% of Americans text every day
  • Text messaging is free to receive on most phone plans
  • Text messaging reaches your clients where they’re at
Your Benefits
  • Reduce staff time spent on repetitive calls to clients
  • Reduce the barriers for your clients to communicate with you
  • Get higher response rates from clients
  • Collect responses faster
  • Automate repetitive reminders and follow-up calls
  • Send useful links to live traffic, public transportation, and location information
Mayor Sam Licardo
Thanks to CommunityConnect Labs for helping our city leverage innovation to simply – and effectively – collect location-based data for our Local Update of Census Addresses (LUCA)
Sam Liccardo
Mayor, City of San Jose
We can do more effective outreach, more often
Katharine Bettendorf
Peninsula College Fund
The groundbreaking use of text messaging as a survey strategy in this project will inform the work of others examining the experiences of underserved Californians.
Padmini Parthasarathy
Program Director, The California Wellness Foundation
The two biggest benefits: thoughtful design and sharp & quick data analysis
Pete Manzo
United Ways of California

Watch our Webinar

"120 Day Deadline How Local Governments Can Conduct Community Based Address Canvassing to Ensure Low-Income People are Counted"

Learn more about how your nonprofit can benefit.

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Who we are

CommunityConnect Labs provides high-quality and affordable tools for government and service providers to reach low-income and hard-to-engage individuals.

We enable the delivery and analytics of campaigns ranging from simple reminder messages to custom, interactive surveys.

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CommunityConnect Team
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330 Twin Dolphin Dr. Ste. 131, Redwood City CA 94065
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