How can we help?

Troubleshooting and FAQs

• Time zones on Twitter Ads FAQ
  Learn what time zones campaigns can run in and how to set the time zone for your Twitter Ads account.
• Bidding and auctions FAQs
  Learn how the Twitter Ads auction works, and how to set your maximum bids.
• Multi-user login FAQ
  Learn how to grant varying degress of access to multiple users on a Twitter Ads account.
• Why aren't my ads receiving impressions?
  Learn common causes for why ads haven't started running or aren't receiving impressions.
• FAQs about brand surveys
  Learn how Twitter runs brand surveys and where the results data goes.
• FAQs about insight surveys
  Learn how Twitter runs insights surveys and where the results data goes.
• How Twitter Ads work
  Learn how and why users are paired with the ads they see and how to adjust privacy settings to change the information Twitter recieves about an account.