FAQs
This section of the website contains links to all the technical documentation and guides you need to set up your website to accept online payments, as well as answers to the most frequently asked support questions.
Information here is divided according to the platform you are using – payment pages, Secure Trading API (STAPI), or web services. The most popular documentation and FAQs are listed below.
If you need to speak to a member of the team directly, please call 01248 672050 or email [email protected].
Top FAQs
view all FAQsI had one log in for the legacy MyST, can I have more on the new platform?
Yes, you can have multiple users with different access levels on the new platform.
What new features are there in STPP?
By migrating to STPP you can take advantage of a wide range of new features:
- Card Store: allows you to store a customer’s card details in our system without performing an initial authorisation payment. These details can then be used for future authorisations.
- Tokenisation: allows you to use the unique ID of a previous transaction as a token for future transactions from the same payment instrument that was used.
- Account check: helps you to minimise fraud – validate payment and customer details without funds being reserved or transferred by the request.
- Multiple Usernames: MyST can by used by multiple users with different access levels.
- Enhanced Reporting: a more sophisticated and flexible version of MyST means you can build any report that you might need and gain far more detailed business intelligence.
- Webservices: if you are using our ST2K API, you can move across to our Webservices on the new platform, which will allow you to directly send and receive payment requests without having to install and support a Java Client on your server.
I run repeat transactions in ST2K. Can I still repeat them in STPP?
The repeat option is still available within the new platform, but your legacy system initial transactions are separate and cannot be carried over to the new platform – meaning you will have to start the transactions over. Please email [email protected] for further information.