Support

Secure Trading has an unrivalled reputation within the payments industry for excellent customer service and support. Should you need to contact us with a support query we know how important it is for you to be able to speak to someone quickly, to receive personalised, knowledgeable communication and to resolve your problem as efficiently as possible. That’s why when you call us we answer with our own qualified and experienced staff.

In this section of the website you will find comprehensive support documentation, frequently asked questions, tutorials and a glossary to assist with the setup and ongoing management of your Secure Trading account.

If you need to speak to a member of the team directly, we are available to answer your questions from 06:30-23:30 Monday to Friday. Our systems are also monitored 24 hours a day 365 days of the year and in the unlikely event of there being any issues, our emergency on-call staff respond and deal with the situation.

Top FAQs

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I had one log in for the legacy MyST, can I have more on the new platform?

Yes, you can have multiple users with different access levels on the new platform.

What new features are there in STPP?

By migrating to STPP you can take advantage of a wide range of new features:

  • Card Store: allows you to store a customer’s card details in our system without performing an initial authorisation payment. These details can then be used for future authorisations.
  • Tokenisation: allows you to use the unique ID of a previous transaction as a token for future transactions from the same payment instrument that was used.
  • Account check: helps you to minimise fraud – validate payment and customer details without funds being reserved or transferred by the request.
  • Multiple Usernames: MyST can by used by multiple users with different access levels.
  • Enhanced Reporting: a more sophisticated and flexible version of MyST means you can build any report that you might need and gain far more detailed business intelligence.
  • Webservices: if you are using our ST2K API, you can move across to our Webservices on the new platform, which will allow you to directly send and receive payment requests without having to install and support a Java Client on your server.

I run repeat transactions in ST2K. Can I still repeat them in STPP?

The repeat option is still available within the new platform, but your legacy system initial transactions are separate and cannot be carried over to the new platform – meaning you will have to start the transactions over. Please email [email protected] for further information.