Putting You First

At Plas Menai we are committed to making your experience at the Centre as enjoyable as possible and strive to maintain high standards at all times. In this section you will find the different ways in which we monitor our performance. You can view the results we are achieving and you will also find information on some of the activities we are undertaking as we continually strive to improve our services.

Customer Service Standards

Customer Feedback Results 2011

Centre Improvements 2011

Improving Your Experience

Customer Comments 2011

 

Ways to provide you Feedback

Your feedback is vital to the continuous review of our services we provide Outlined below are the many ways in which we can receive feedback.

Feedback Forms: Available in reception

Verbal Comments: Please speak to the receptionist who will note down the comment in our verbal comments book

Email: info@plasmenai.co.uk

Letter: Please address your letter to; The Centre Manger, Plas Menai National Watersports Centre, Caernarfon, Gwynedd, LL55 1UE

Online: Via the feedback form you will receive after the completion of your course.