HELP CENTER
- Overview
- Ordering
- Shipping & Delivery
- AutoShip
- Refer-a-Friend Program
- U.S. Sales Tax
- Returns & Gift Receipts
- eCoupons & Promo Codes
- Coupons
- Products
- Natural & Organic Products
- Manufacturer Warranties
- Protection Plans
- Gift Cards
- Using Your Account
- Rush Shipping
- International Shipping
- Baby Registry
- Pet Medications
- Email Us
Welcome to Our Help Center
Frequently Asked Questions
- 1 How to Return an Item
- 2 Manufacturers' Coupons
- 3 Refer-a-Friend Program
- 4 Payment Methods We Accept
Contact Customer Care
- customercare@soap.com
- Phone
- US: 1-800-SOAP123
(1-800-762-7123)
- International: +1-856-537-6048
- Hours
- 24 hours a day, 7 days a week
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Ordering
Learn More -
Shipping & Delivery
- Free 1-2 Day Delivery on all Orders $49+
- Overnight Delivery Coverage
- International Shipping
- Delivery Speed
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AutoShip
Learn More -
Refer-a-Friend Program
Learn More -
U.S. Sales Tax
Learn More -
Returns & Gift Receipts
- How to Return an Item
- Return Policy
- Packing Your Return
- Returns from Alaska, Hawaii, U.S. Territories, APO/FPO Addresses
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eCoupons & Promo Codes
Learn More -
Coupons
Learn More -
Products
- Box Size
- Types of Products We Sell & Additional Requests
- How Do You Decide What To Carry on Vine Market?
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Natural & Organic Products
- What Is Your Natural & Organic Standard?
- What Ingredients Are Banned From Your Natural Assortment?
- Glossary
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Manufacturer Warranties
Learn More -
Protection Plans
- Do you offer protection plans for certain products?
- Why choose SquareTrade?
- What does a SquareTrade plan include?
- How does SquareTrade work?
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Gift Cards
- Purchasing Gift Cards
- Redeeming Gift Cards
- Redeeming Diapers for a Year Gift Cards
- Terms and Conditions of Gift Cards
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Using Your Account
- Forgot Your Password
- Refer-A-Friend
- Change Your E-Mail Address Or Password
- Manage Your Address Book (Of Shipping Addresses)
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Rush Shipping
- What's Rush Shipping?
- Can I Upgrade All My Items To Rush Shipping?
- Is there a fee for Rush Shipping?
- Why are some of the items in my order arriving within 2 days, and others aren't?
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International Shipping
Learn More -
Baby Registry
- Earning Registry Rewards + 10% Off Completion
- Ship it Later Flexibility
- Dollars for Diapers Credits
- Getting Started
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Pet Medications
- How does ordering prescriptions work?
- Can I email or fax in my prescriptions?
- Will my pet meds orders arrive 1-2 days after I place them?
- What happens to my non-prescription items?