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• Please check your spam filters to see if the email could have ended up there.

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• I checked; I got the email but the link didn’t work.

  • Please clear your cache and update your browser, then request a password again on the password reset form.

• I checked; there was no email.

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• I checked; I got the email but it’s listing a username for another account I own.

  • It’s not currently possible to have multiple Twitter accounts tied to the same email address. It looks like the address you entered is tied to a different Twitter account. Please click on the Reset my password button and try entering another address.

• I no longer have access to that email address.

  • Sorry, we can’t help you. We require verification of either the email address and/or mobile number tied to the account in order to access it.

• I know the email address on my account has a typo in it.

  • In the email field, enter the correct email address. We will use this to respond to you.

• Sorry, we can't help you. Please wait an hour for the lock to expire.

• If the lock has lasted more than one hour, please go to this page and follow the troubleshooting steps.

• Please try entering any mobile number that was ever associated with your account, starting with the “+” sign and country code (U.K.: +447781488126, U.S.: +12125551212, etc)

• Did it recognize your phone number?

  • Yes

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  • No, my phone number is still not recognized.

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• I requested a reset pin to my phone and am having trouble.

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• My email isn’t recognized, but I can currently use Twitter via text message.

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• Please try entering in any other email addresses you may have associated with your account on the password reset form. Please only enter in email addresses you currently own.

• Were any of those email addresses recognized?

• Yes, it says it sent me an email at that address.

  • Check your inbox and spam filters for the email. If you’ve received the email and the link doesn’t work, please clear your cache, update your browser and request a new email on the password reset form.

• No, my email address is still not recognized.

  • You can refresh the page and try other email addresses you currently own and can access. If you’ve used your account over SMS you can also try to reset your password on the SMS password reset form. Instructions here. If neither of those work, we invite you to fill in the fields below or create a new account.