Travel clinic

If you've booked with an ABTA Member and something goes wrong with your holiday, we can help you. If needed, you can access our fast, cost effective and independent complaints handling service, which could save you hundreds of pounds in legal fees as well as time and hassle.

You can rest assured, our complaints handling service is fully independent as well as cost-effective.

Here in the Travel Clinic, you'll find a step-by-step guide on how to make your complaint online, as well as how to seek compensation or settle a dispute without the need for expensive legal fees.

Before you make your complaint, check out our Help section where you’ll find a wealth of facts and frequently asked questions on the complaints process, you and your travel company’s obligations and what you can expect. You’ll also find a range of template letters you can download and use.

We have a strict complaints process and all ABTA Members must reply to your initial correspondence within 28 days – for more information see our section on registering a complaint.

Please note, there is no guarantee a non-ABTA Member travel company will reply to you – just another reason why it makes sense to book with an ABTA Member.