可信赖的平台
为房源提供优惠的房东可以使用的工具与正常预订时使用的工具相同。我们要求房客通过Airbnb的消息系统与房东联系，符合资格的房源将受到我们的房东保障计划保障。
如果出现灾难，Airbnb将免除所有服务费，并会通过简单的方法让房东可以免费提供其住宿。The Idea Came from the Community
飓风桑迪，纽约市，纽约州
2012年10月，飓风桑迪袭击了加勒比海地区和东部沿海地区，使成千上万人没有地方打电话回家。
一位房东发布了免费空间
Shell发布了免费空间，将她在纽约市的阁楼开放给那些因灾难而流离失所的人暂住。
混乱中的舒适
对受到飓风桑迪影响的人而言，Shell的家不仅仅是一个暂住的地方，他们还在那里找到了支持、友爱以及为这场灾难的其他受害者服务的机会。
1,400 Airbnb hosts in New York opened doors and cooked meals for those left stranded during Superstorm Sandy. When we heard the stories, we were humbled, inspired, and committed to building a way to scale these generous acts throughout our community and the world. In 2013 we launched a disaster response initiative that makes it easy for Airbnb hosts to provide space for people in need when disasters strike.
Since then, hosts have opened their door to displaced residents in response to emergencies around the world, including in:
- San Diego in response to major fires
- 受巴尔干半岛洪水影响的塞尔维亚、波斯尼亚和克罗地亚灾民
- 洪灾肆虐后的伦敦、撒丁岛和科罗拉多
- 地震后的凯法利尼亚岛
- 受猛烈的冰暴袭击后的多伦多和亚特兰大
- 受台风“海燕”袭击后的菲律宾
以下是运作原理。
当灾难来临时，我们可以为指定地区激活响应工具。当此工具被激活时：
- Airbnb系统会向受影响地区的房东自动发出电子邮件，询问他们是否能够提供帮助
- 现有的房东以及有空闲空间的当地居民可以免费接待那些有需要的人士
- 受影响地区的所有Airbnb预订均可免除费用
- 所有房东均可享用Airbnb的7*24小时客户支持服务、可靠的信任和安全工具、房东保障计划以及定期向Airbnb房东提供的其他服务。
- 我们通过自身网络来为房客和房东提供一般的灾难应对信息
合作伙伴
Collaborating with regional disaster relief organizations in advance of an event allows us to reach a broader audience and help more people during the actual event. That is why we are pleased to partner with local government agencies and disaster relief organizations to help the Airbnb community and the cities prepare for local emergencies. Through partnering, Airbnb is able to commit to:
- Pre-identifying and activating Airbnb hosts who will commit to opening their doors to displaced persons and disaster service workers when an emergency occurs.
- 为Airbnb房东提供灾难和紧急情况准备工作教材，帮助他们成为街区中准备最充分的居民。
- Using Airbnb mobile and web technology to notify hosts and guests about significant hazardous incidents.
- Facilitating community emergency response trainings to cultivate Airbnb hosts as trained leaders within their neighborhoods.
如果您想了解Airbnb可以如何帮助您为发生在您社区的灾难作准备以及作出回应，请联系我们的团队。