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OUR PROMISE
Fast, Free Shipping at $49
Our standard shipping promise is super fast, with most orders arriving in 2 days or less and many overnight! * Even big or heavy items ship free if your order totals $49 or more. For orders less than $49, a $7.99 flat rate shipping fee applies.
Easy & Free Returns
We want you to be 100% satisfied. If you're not, you can easily print out a return label and send items back to us within a year from purchase. And the return shipping is on us! **
10 Sites, 1 Cart
Items from all 10 of our sites count toward the $49 free shipping minimum – which means you can reach free shipping fast!

global shipping

We now ship thousands of products from our family of sites to more than 65 countries. Additional shipping fees and different delivery times apply.

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* Certain items marked extra-mile, local delivery, or ships from the manufacturer may take longer to arrive. Shipping to certain rural zip codes may delay delivery time as well. We ship to Alaska, Hawaii, U.S. Territories, APO/FPO addresses, and certain international destinations. Additional shipping charges will apply. Get shipping options and delivery estimates at checkout. Sorry, we cannot ship to P.O. boxes.

** Prescription pet medications are not eligible for returns. To see our return policy for items shipped internationally, visit our Help Center.

We now ship thousands of products from our family of sites to more than 65 countries. To find eligible items, look for this icon on product pages across our sites:
THE BASICS
  • Enjoy low international shipping rates
  • Choose from various shipping speeds
  • See estimated import fees, duties, and delivery dates at checkout
  • Feel good about our wide selection of products from top brands
  • Be protected by our 30-day return policy
  • Easily reach our 24-hour customer care team
  • Note that prices are shown and charged in U.S. dollars
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NOT SHIPPING GLOBALLY?
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NOTE: Products from VineMarket.com cannot ship internationally due to import restrictions on food.

HELP CENTER

Welcome to Our Help Center

Frequently Asked Questions

Contact Customer Care

Email
customercare@look.com
Phone
US: 1-855-355-LOOK (1-855-355-5665)
International: +1-856-537-6055
Hours
24 hours a day, 7 days a week