If your smartphone falls into the wrong hands, it is a potential treasure trove of information. Our guide explains how to keep it secure
http://ofcom.in/1A6U6Ro
http://ofcom.in/1A6U6Ro
We keep an eye on the UK's telecoms, television, postal and radio industries to make sure they're doing the best for all of us.
Is Monica Galetti going to apologise for calling the candidates 'ladies' in a derogatory manner on masterchef?!
You've let BT OpenReach hide behind suppliers like a bunch of coward...s! I've been waiting 66 days for a simple line installation from BT, BT OpenReach are to blame but there's a complete process breakdown at their end and I can't get to them to rectify it. There's no urgency, no accountability, no ownership and a complete breakdown of process, tools and people. You've allowed an awkward middle ground where suppliers can mention OpenReach (and blame them) but then allow no contact with them. My contract is with the provider. I don't really care who they subcontract to. But if you're going to allow BT OpenReach to become a tangible entity, who can be blamed, you should also force them to allow direct contact and be held accountable, OR nobody ever mentions their name again, and the suppliers take genuine accountability for the failure! Sort it out! I'm stuck in no mans land! The supplier blames OpenReach, but there's no way to get to them, no way to escalate, no way to speak to someone in the know, and the provider is allowed to shrug their shoulders and point at OpenReach to get off the hook! See More
Find out how your mobile operator performed in our 4G/3G mobile broadband speeds research
http://ofcom.in/1qF7Gmw
http://ofcom.in/1qF7Gmw
Audience complaints
Here is a list of the programmes that received more than 10 standards complaints between Tuesday, 4 November, 2014 and Monday, 10 November, 2014.
Dapper Laughs: On the Pull, ITV2, Monday 3 November 2014 : 36
Dapper Laughs: On the Pull, ITV2, Friday 7 November 2014 : 16
Doctor Who, BBC1, Saturday 1 November 2014 : 10
The X Factor, ITV, Saturday 8 November 2014 : 15
Here is a list of the programmes that received more than 10 standards complaints between Tuesday, 4 November, 2014 and Monday, 10 November, 2014.
Dapper Laughs: On the Pull, ITV2, Monday 3 November 2014 : 36
Dapper Laughs: On the Pull, ITV2, Friday 7 November 2014 : 16
Doctor Who, BBC1, Saturday 1 November 2014 : 10
The X Factor, ITV, Saturday 8 November 2014 : 15
Confused about call charges and how much it costs to ring different phone numbers? Check out our guide ofcom.in/1AypYdt
If your phone does go missing you could be left with a much bigger headache than simply having to replace your handset.
Our lost and stolen phone guide explains more about how to keep a mobile phone safe and help protect against unauthorised use.
http://ofcom.in/10Q2kOx
Our lost and stolen phone guide explains more about how to keep a mobile phone safe and help protect against unauthorised use.
http://ofcom.in/10Q2kOx
Small businesses can now access information and advice to help them make the most of communications services, following the launch of a dedicated online portal from Ofcom.
The portal includes advice specifically tailored for businesses on choosing or switching to a new provider, as well as information on navigating and negotiating contracts, and resolving complaints with a provider.
www.ofcom.org.uk/adviceforbusinesses
The portal includes advice specifically tailored for businesses on choosing or switching to a new provider, as well as information on navigating and negotiating contracts, and resolving complaints with a provider.
www.ofcom.org.uk/adviceforbusinesses
Audience complaints
Here is a list of the programmes that received more than 10 standards complaints between Tuesday, 28 October, 2014 and Monday, 3 November, 2014.
The X Factor, ITV, Saturday 3 November 2014 : 72
Here is a list of the programmes that received more than 10 standards complaints between Tuesday, 28 October, 2014 and Monday, 3 November, 2014.
The X Factor, ITV, Saturday 3 November 2014 : 72
Delays in TV subtitling remain an issue for viewers
http://ofcom.in/1s3zVKZ
http://ofcom.in/1s3zVKZ
Heading abroad this half term? Check out Ofcom’s tips on using your mobile overseas and avoiding ‘bill-shock’ http://ofcom.in/1le6vwP
Audience complaints
Here is a list of the programmes that received more than 10 standards complaints between Tuesday, 14 October, 2014 and Monday, 20 October, 2014.
Loose Women, ITV, Monday 13 October 2014 : 10
The Farage Factor, BBC 1, Monday 13 October 2014 : 11
The X Factor, ITV, Saturday 18 October 2014 : 33
Here is a list of the programmes that received more than 10 standards complaints between Tuesday, 14 October, 2014 and Monday, 20 October, 2014.
Loose Women, ITV, Monday 13 October 2014 : 10
The Farage Factor, BBC 1, Monday 13 October 2014 : 11
The X Factor, ITV, Saturday 18 October 2014 : 33
You can access some great content and services through mobile apps but it's important to know how to use them safely and securely.
This Ofcom guide explains more about apps and how to use them with confidence.
http://ofcom.in/1uG2sLK
This Ofcom guide explains more about apps and how to use them with confidence.
http://ofcom.in/1uG2sLK
While many of us use our landline and mobile phones without any problems, sometimes issues will crop up which will force us to make a complaint.
Find out what to do if you have a problem with your phone provider.
www.ofcom.org.uk/solveyourcomplaint
Find out what to do if you have a problem with your phone provider.
www.ofcom.org.uk/solveyourcomplaint
Audience complaints
Here is a list of the programmes that received more than 10 standards complaints between Tuesday, 7 October, 2014 and Monday, 13 October, 2014.
EastEnders BBC 1 Monday, 6 October, 2014 : 62
Gogglebox Channel 4 Friday, 10 October, 2014 : 73
Sky News Sky News Thursday, 2 October, 2014 : 77
Here is a list of the programmes that received more than 10 standards complaints between Tuesday, 7 October, 2014 and Monday, 13 October, 2014.
EastEnders BBC 1 Monday, 6 October, 2014 : 62
Gogglebox Channel 4 Friday, 10 October, 2014 : 73
Sky News Sky News Thursday, 2 October, 2014 : 77
Find out why Ofcom, Google and the meerkats at ZSL London Zoo are involved in hi tech trials which could help protect endangered animals. http://ofcom.in/1EAyAVE
Learn more about the white spaces trial which could help protect endangered animals across the globe — at ZSL London Zoo.
One in three children in the UK now has their own tablet computer, which has nearly doubled in a year, new Ofcom research finds.
http://ofcom.in/1ExTGnM
http://ofcom.in/1ExTGnM
Find out about ADR schemes, what they do and when you should contact them.
http://consumers.ofcom.org.uk/phone/problems-and-complaints/ind-out-more-about-adr-and-telecom-complaints/
http://consumers.ofcom.org.uk/phone/problems-and-complaints/ind-out-more-about-adr-and-telecom-complaints/
Earlier in 2014