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[WEBINAR RECAP] 5 key questions when leveraging #livechat for #cusomtersupport: http://lgme.in/6010NDq2 pic.twitter.com/reVjRzxS3F
38% of customers who use #livechat make purchases as a result of the chat session! More stats via @LogMeIn: http://my.web.com/1ECWw7C
.@BoldChat discusses the benefits of #LiveChat - "People use it and millennials want it!" http://bit.ly/1FMH1i1
-@CustServAdvice's industry report on #livechat for #customerservice [SLIDESHARE] http://lgme.in/60132geS pic.twitter.com/Fk0dHj5pgV
Missed our #CEMwebinar on quantifying the value of #customerexperience w/ @HarvardBiz? Watch the replay: http://lgme.in/60132guV
New blog post analyzing @CustServAdvice's 2015 report about #livechat: http://lgme.in/60172geb pic.twitter.com/My3Dc0qKj9
Live Chat: Most folks use it, millennials want it, and it reduces the overall barrier to #Custserv http://blog.logmein.com/customer-care/live-chat-customer-support … via @logmein
Missed our webinar on #livechat for #support w/ @TSIACommunity? No worries. View the replay: http://lgme.in/60152MAd pic.twitter.com/9KWzLhhKej
Sr. Product Marketing Manager, Jenn Betz, on @SoftwareAdvice's new 2015 report on #livechat: http://lgme.in/60122Zte pic.twitter.com/NYHZsfKEFp
Missed @HarvardBiz's #CEMwebinar on quantifying the value of #customerexperience? No problem. Watch the replay: http://lgme.in/601123EJ
Missed our webinar on #livechat for #support w/ @TSIACommunity? No worries. View the replay: https://cysalesteam.com/tsia/event/on-demand-live-chat-for-support-5-key-questions-resolved … pic.twitter.com/qdSxcYnGF5
Thanks for joining us today for our #CEMWebinar! Stay tuned for a recorded version of the presentation. http://lgme.in/6012F7Ek
#CEMWebinar: How many chat sessions should an agent manage? http://lgme.in/6018F782 #customersupport pic.twitter.com/To5nU36tFU
#CEMWebinar: Whiteflash and the North Face have direct employees in-house and Lexmark has direct employees offshore.
Let's play a game. Guess the employee that is in-house, offshore, or outsourced. (#CEMwebinar) pic.twitter.com/AK7fPYeysR
There are training implications for both #livechat and #mobile chats. #CEMWebinar pic.twitter.com/k1KEqNXkoW
#CEMWebinar: Does training for chat differ from the phone? (YES!) http://lgme.in/6014FA7p pic.twitter.com/MmMlrqZ1dK
#CEMWebinar: How do you define chat success? #Sales-based goals OR #customersupport-based goals?
#CEMWebinar: Combine responsibilities for text based channels when staffing agents - this will increase productivity. #customersupport
#CEMWebinar: How should you staff your #livechat channels? Onboard dedicated chat agents. pic.twitter.com/iLnlHhY7UI
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