Etiquette Articles

ToneCheck

We’ve all experienced it: The misunderstood tone in an email or text message lands us in hot water and we struggle to explain and make amends. Since business communication relies so heavily on the written word, it’s more and more important to convey the right tone in an email, tweet or post. Even when we’re trying to sound positive, we may unknowingly sound negative or, worse, offensive! ToneCheck, a new program (still in beta) from Lymbix, a “sentiment intelligence technology” company, checks your emails for tone before sending it out. Only available for Microsoft Outlook at this stage (it will soon be available for Hotmail and Gmail), this application could save the speedy emailer from an embarrassing situation and put emails in a more positive light.